Operations Manager

Operations Manager - Invoice Issue Resolution Merck Group • Taguig, National Capital Region, Philippines Job Summary We are seeking an experienced and results‑driven Operations Manager - Resolution Team to lead and manage two specialized teams: the Invoice Issue Resolution (IIR) Team and the Technical Team (TT). The IIR Team focuses on resolving issues related to invoice processing, such as GR/IR mismatches, Vendor Master Data discrepancies, and Travel & Expense (T&E) processes, while the Technical Team addresses ERP‑related technical problems. The ideal candidate will have in‑depth knowledge of Accounts Payable, Purchase Order systems, Vendor Master Data management, T&E processes, and ERP functionalities. This role requires exceptional leadership skills, operational expertise, and a problem‑solving mindset to ensure seamless coordination and issue resolution across financial and technical processes. Your Responsibilities Team Leadership & Development Lead, coach, and develop both the Invoice Issue Resolution (IIR) and Technical Teams. Foster a collaborative and high‑performance culture, ensuring each team meets its goals. Conduct performance reviews, provide feedback, and identify development opportunities for team members. Operational Oversight Lead the resolution of complex invoice processing issues such as parked & blocked invoices, vendor master data inaccuracies, and travel & expense discrepancies. Oversee the resolution of technical ERP issues related to accounts payable, purchase order management, vendor master data, and T&E processes. Collaborate with cross‑functional teams (Finance, Procurement, IT) to resolve escalated or complex issues. Ensure effective communication and alignment with stakeholders to streamline invoice processing and technical issue resolution. Track, monitor, and report on key performance indicators (KPIs) for both teams. Process Improvement Identify recurring issues and collaborate with stakeholders to implement preventive measures. Drive continuous improvement initiatives to enhance invoice resolution workflows and ERP functionality. Leverage data and metrics to identify trends, reduce issue resolution times, and improve team efficiency. Stakeholder Management Serve as the key point of contact for internal and external stakeholders, providing updates on issue resolution status. Proactively address stakeholder concerns to meet or exceed expectations. Act as a liaison between teams and other departments to ensure smooth coordination. System & Process Knowledge Maintain deep expertise in accounts payable processes, purchase order systems, vendor master data management, travel & expense processes, and ERP functionality. Ensure teams adhere to company policies, compliance standards, and best practices. Provide expert guidance on GR/IR reconciliation and key processes within the financial and T&E cycles. Qualifications And Experience Minimum 5 years of experience in operations management. Deep knowledge of accounts payable, purchase order management, vendor master data, travel & expense processes, and ERP systems (SAP, Oracle). Proven experience resolving complex invoice processing, vendor data, T&E, and ERP system issues. Excellent leadership, organizational, and communication skills. Strong problem‑solving abilities and track record of driving process improvements. Ability to inspire and guide teams toward achieving goals. Analytical thinking: ability to analyze data, identify trends, and implement solutions. Stakeholder engagement: build and maintain strong relationships with internal and external partners. What we offer We believe that the variety of backgrounds, perspectives, and life experiences within our team drives excellence and innovation. We are committed to creating access and opportunities for all to develop and grow at your own pace, fostering a culture of inclusion and belonging. Join us in building a culture that empowers everyone to work their magic and champion human progress. Additional Information Seniority level: Mid‑Senior level • Employment type: Full‑time • Job function: Purchasing and Finance • Industries: Pharmaceutical Manufacturing #J-18808-Ljbffr