People Operations Coordinator

Overview

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in sectors including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally, with a presence in twenty-three locations across twelve countries, including the Philippines, India, and the United States. TaskUs emphasizes a culture of growth, technology adoption, and a commitment to constant motion in a changing environment.

What We Offer: TaskUs prioritizes employee well-being with competitive salaries and comprehensive benefits. The organization supports a People First culture through departments such as Total Rewards, Wellness, HR, and Diversity, and encourages internal mobility and professional growth. Join our team to experience our dedication to supporting People First.

We are seeking a dedicated and detail-oriented individual to join our team as a People Operations Coordinator . You will support the HR function by assisting with various people operations activities and ensuring the smooth execution of HR processes. The ideal candidate will have a passion for HR and People Experience, excellent organizational skills, and a strong customer service orientation.

Employee Experience

• Work with the People team to deliver an empathic and customer service-focused experience for everyone at Deputy.
• Provide support to employee questions and inquiries, delivering high-level customer service and exploring opportunities to innovate and advance our People Operations backbone.

HR Administration

• Assist with the full employee lifecycle, including pre-boarding, onboarding, offboarding, leave administration, employee change requests, and maintaining personnel records.
• This role will be in a global team spanning Australia, US, UK and India, specifically delivering new hire orientation and onboarding sessions in Australia.
• Coordinate HR-related documentation, such as employment contracts, offer letters, change letters, and HR-related correspondence in Rippling, and performance reviews in Lattice.
• Manage employee data in Rippling, our HRIS, ensuring data accuracy and integrity and meeting employee experience processes (e.g., referral payments, sign-on bonuses).

Systems, Automation & Reporting

• Ensure rigorous QA processes for all data entry tasks.
• Develop automation of HR processes in Rippling to eliminate manual repetitive tasks.
• Ownership of the People Confluence space and HR Google Drive, keeping documents up-to-date and accurate.
• Keep the People Ops playbook up to date with documented processes and links.
• Lattice administration including Surveys, RAD Review Cycles, and Impact Conversations via “Updates”.
• Report on people initiatives as required, including Surveys, RAD Review Cycles, and Impact Conversations.

Employee Relations

• Zendesk triage with a 24-hour response time across tickets.
• Serve as a point of contact for employee inquiries regarding People policies, procedures, and benefits.
• Assist with employee relations documentation, including disciplinary actions and performance management processes.

• Bachelor's degree in Human Resources, Business Administration, or a related field is desired.
• 3–5 years of experience in HR administration or a similar role.
• Knowledge of Australian employment laws and regulations.
• Strong attention to detail and excellent organizational skills.
• Proficiency in Google Suite and HRIS software; experience with Rippling or similar HRIS platforms is preferred.

Note: This role will be working remotely and on a fixed-term contract.

TaskUs will neither solicit money from you during the application process nor require any form of payment to proceed with your application. Please ensure you communicate with authorized TaskUs recruiters.

TaskUs believes that innovation and higher performance come from people from all walks of life. We welcome applicants of diverse backgrounds and circumstances. TaskUs is committed to equal access to opportunities and to providing reasonable accommodations in the hiring process upon request.

We invite you to explore all TaskUs career opportunities and apply through the provided URL: