Project Manager, Service Delivery

6 days ago


Valenzuela, Philippines CommandLink Full time

Overview

Join to apply for the Project Manager, Service Delivery - Mandarin Fluency Required role at Command|Link .

About Command|Link

Command|Link is a global SaaS platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line.

This is a 100% remote position.

Role Overview

As a Project Manager within our Service Delivery team, you will play a pivotal role in managing new orders for business customers across our range of services. You will take ownership of orders from initiation to completion, eliminating handoffs between departments to enhance the overall customer experience. This role requires effective communication, project management skills, and a deep understanding of telecommunications services.

Important: Mandarin fluency is required.

Key Responsibilities
  • Own and manage the entire delivery process for assigned orders, ensuring timely and high-quality delivery of services.
  • Coordinate with internal and contracted third-party resources to meet customer requirements and delivery timelines.
  • Regularly communicate with customers, providing clear and consistent updates throughout the entire delivery life cycle.
  • Handle tasks such as ordering Internet Circuits, managing Hosted VoIP projects, and overseeing number porting processes.
  • Document dependencies and priorities clearly for efficient project execution.
  • Utilize hands-on delivery experience to drive successful outcomes for each project.
  • Demonstrate expertise in SDWAN Implementation, VoIP porting, and Internet circuit ordering with various carriers.
Qualifications
  • Minimum of 5 years experience in the telecommunications industry
  • Minimum of 5 years of experience in Service Delivery and/or Project Management
  • Hands-on experience in VoIP, SDWAN Implementation, and Internet Circuit ordering with carriers
  • Ability to document dependencies and priorities clearly
  • Proficient in effectively managing third-party resources
Why you'll love life at Command|Link

Join us at CommandLink, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact?

  • Room to grow at a high-growth company
  • An environment that celebrates ideas and innovation
  • Your work will have a tangible impact
  • Flexible time off
  • Fun events at cool locations
  • Employee referral bonuses to encourage the addition of great new people to the team
Seniority level
  • Mid-Senior level
Employment type
  • Contract
Job function
  • Project Management and Information Technology
Industries
  • Software Development

Referrals increase your chances of interviewing at CommandLink by 2x

#J-18808-Ljbffr

  • Valenzuela, Philippines Polematrix Systems and Construction Inc Full time ₱900,000 - ₱1,200,000 per year

    Power the Future with Us – Project Manager (Solar Projects)Are you ready to lead the charge toward a greener tomorrow? We're looking for a dynamic, results-driven Project Manager to take the helm on our solar energy projects. If you thrive on turning ambitious plans into reality and want to make a tangible impact on sustainable energy, this is your...


  • Valenzuela, Philippines SupportFinity™ Full time

    Overview Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. With over one million nights rented through our travel platform, we have...

  • Delivery Specialist

    4 days ago


    Valenzuela, Philippines ANC Group of companies - Ford Quezon Ave Full time ₱20,000 - ₱30,000 per year

    BASE OFFICE: FORD BALINTAWAKPreferred Experience:✓ Vehicle Sales✓ Hospitality✓ Retail JobSummary: The Delivery Specialist proactively deliver the Ford Guest Experience process at an exceptional level to all Guests that come into contact with the Dealership's sales department, specifically to manage the keep me informed process, preparing the guest's...


  • Valenzuela, Philippines HAKATA POWER MACHINERIES INC. Full time

    Responsibilities Lead and manage the customer service team to ensure high-quality service delivery. Develop and implement customer service policies and procedures. Handle escalated customer inquiries and complaints effectively. Monitor performance metrics and prepare reports for management. Train and mentor team members to enhance skills and performance. ...

  • Delivery Driver

    4 days ago


    Valenzuela, Philippines TIMBERYARD INCORPORATED Full time ₱17,400 - ₱29,540 per year

    * As a Truck Driver, you will play a critical role in ensuring timely and safe transportation of goods to our clients.*You should have a strong work ethic, excellent driving skills, and a commitment to safety and professionalism.Key Responsibilities:✓Safely operate company vehicles and transport goods to various destinations in a timely manner.Adhere to...

  • Project Manager

    2 weeks ago


    Valenzuela, Philippines Buscojobs Full time

    Overview Job Title: Executive Virtual Assistant – Bookkeeping & Project Coordination (Real Estate & Construction Focus). Type: Part-Time. This is a remote position. Responsibilities Bookkeeping & Finance: Maintain accurate financial records using QuickBooks; handle monthly reconciliations, expense categorization, and invoice management; track accounts...


  • Valenzuela, Philippines Mayer Steel Pipe Corporation Full time

    Share Overview Job Description Government Mandated Benefits 13th Month Pay Responsibilities Must demonstrate the ability to sell and carry on a professional business relationship with contractors and project managers. Must demonstrate the ability to gather, submit and present in a detailed and systematic way, project information for pricing and come up with...

  • Delivery Helper

    4 days ago


    Valenzuela P, Philippines WBridges Manpower Corporation Full time ₱216,000 - ₱240,000 per year

    DELIVERY HELPERKey Responsibilities of a Delivery Helper:Loading and Unloading: Helping to load and unload packages and merchandise from the delivery vehicle, ensuring proper handling and care.Route Navigation: Assisting the driver with navigation, using GPS or other tools to ensure efficient and timely deliveries.Customer Service: Interacting with customers...

  • Delivery Driver

    4 days ago


    Valenzuela, Metro Manila, Philippines W Bridges Manpower Corporation Full time ₱280,000 - ₱420,000 per year

    About the role Are you a reliable and safety-conscious driver looking for a full-time role delivering packages in the Valenzuela City Metro Manila area? W Bridges Manpower Corporation is seeking an experienced Delivery Driver to join our team and play a vital role in our courier and logistics operations.What you'll be doingSafely operating a delivery...


  • Valenzuela City, Philippines W Bridges Manpower Corporation Full time ₱20,000 - ₱30,000 per year

    DELIVERY HELPERKey Responsibilities of a Delivery Helper:Loading and Unloading: Helping to load and unload packages and merchandise from the delivery vehicle, ensuring proper handling and care.Route Navigation: Assisting the driver with navigation, using GPS or other tools to ensure efficient and timely deliveries.Customer Service: Interacting with customers...