Claims Officer | Dayshift | Onsite | Eastwood

Join to apply for the Claims Officer | Dayshift | Onsite | Eastwood role at MicroSourcing Position : Claims Officer Location : Global One, Eastwood QC Work setup & shift : Onsite | Dayshift Benefits Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities. Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements. Career Growth: Take advantage of opportunities for continuous learning and career advancement. Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture. Your Role We are seeking someone who can do timely and accurate investigation, assessment, and processing of customer credits related to billing issues, service disputes, and account adjustments. This role plays a key part in ensuring credits are issued appropriately, in accordance with internal policy and customer service standards. Responsibilities Investigate and resolve customer credit claims in a thorough and efficient manner. Ensure investigation and approval is aligned to business process. Approve credits and account adjustments in Pronto ERP system. Engage with internal stakeholders (e.g., Branches, Customer Service, Accounts Receivables) to verify data and complete investigations. Maintain comprehensive records of all investigations, findings, and outcomes in line with audit and compliance requirements. Prepare documentation and reporting to support internal reviews, audits, and compliance checks. Monitor claim trends and elevate systemic issues to management for resolution or improvement initiatives. Support the Claims Team Leader with team goals, projects, and process enhancements as required. Requirements Non-negotiables Prior experience in a credit, claims, or billing-related role, preferably within a utilities environment. Strong analytical and investigative skills with sound judgement and problem-solving abilities. Proficient in using billing and ERP platforms (e.g., SAP, Oracle). High level of accuracy and attention to detail. Strong written and verbal communication skills, with the ability to explain decisions clearly and professionally. Demonstrated ability to work both independently and collaboratively in a team environment. Intermediate Excel Proficiency (e.g., VLOOKUP, pivot tables, data analysis). Preferred Skills Analytical & Investigative Skills: For thorough claim resolution. ERP/Platform Proficiency: To process adjustments in the Pronto system. Accuracy & Attention to Detail: For compliance and record-keeping. Intermediate Excel Skills: For data analysis and reporting (VLOOKUP, pivot tables). Strong Communication: For clear stakeholder engagement and explaining decisions. About MicroSourcing With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines. MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds, providing space for everyone and making room for opportunities for each individual to thrive. At MicroSourcing, equality is not merely a slogan – it's our commitment. Here, we don't just accept your unique authentic self — we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100 % For more information, visit Terms & conditions apply. Seniority level Entry level Employment type Full-time Job function Finance and Sales Industries Outsourcing and Offshoring Consulting #J-18808-Ljbffr