Customer Service Officer | Onsite | Dayshift
8 hours ago
Customer Service Officer | Onsite | Dayshift Join to apply for the Customer Service Officer | Onsite | Dayshift role at MicroSourcing Position: Customer Service Officer Location: 1880 Bldg, Eastwood, Quezon City Shift: Onsite | Dayshift Overview Discover your 100% YOU with MicroSourcing. MicroSourcing is a large offshore provider of managed services with a diverse, inclusive culture. This description outlines the responsibilities and qualifications for the Customer Service Officer role. Why join MicroSourcing? A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities. Work-Life Harmony: Enjoy flexible work arrangements that support balance. Career Growth: Opportunities for continuous learning and career advancement. Inclusive Teamwork: Be part of a diverse, inclusive culture. Your Role Offer support to clients, customers, and team members regarding accounts, issues, service, or general inquiries (calls, emails, online portal, digital and cards). Enrich customers’ experience by quickly building rapport, asking relevant questions, troubleshooting, and resolving issues/feedback. Participate in meetings to review tasks, escalations, priorities, trends and progress. Manage a large number of queries. Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customers through open and interactive communication. Provide accurate, valid, and complete information using the right methods/tools. Meet personnel/customer service team targets and handling quotas. Follow communication procedures, guidelines, and policies. Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents. What You Need Proven customer service experience across multiple channels (ticketing, calls, emails, social, letters). Experience providing timely, proactive responses for customers, partners, and team members. Attention to detail with ability to organize, prioritize tasks, and know when to escalate. 2+ years of customer service and administration background. Proven ability to influence outcomes and communicate clearly and decisively. Ability to seek out answers to enable accurate and effective responses. Clear, articulate written and verbal communication skills. Ability to remain calm in fast-paced, stressful environments with demanding clients and high call volumes. Previous experience working in a team environment, influencing stakeholders and customers to achieve results. About MicroSourcing With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines. We are committed to 100% YOU and foster an inclusive culture that embraces diversity and provides opportunities for growth. Equality is our commitment and celebration of individuality is part of our culture. For more information, visit Terms & conditions apply Seniority level Entry level Employment type Full-time Job function Other Industries Outsourcing and Offshoring Consulting Referrals increase your chances of interviewing at MicroSourcing by 2x. Get notified about new Customer Service Officer jobs in Quezon City, National Capital Region, Philippines. #J-18808-Ljbffr
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Accounts Payable Officer
3 weeks ago
Quezon City, Philippines MicroSourcing Full timeAccounts Payable Officer (Intermediate) l Onsite l Dayshift Join to apply for the Accounts Payable Officer (Intermediate) l Onsite l Dayshift role at MicroSourcing Accounts Payable Officer (Intermediate) l Onsite l Dayshift 1 day ago Be among the first 25 applicants Join to apply for the Accounts Payable Officer (Intermediate) l Onsite l Dayshift role at...
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Quezon City, Philippines MicroSourcing Full timeOperations Team Leader | Eastwood | Onsite | Dayshift Join to apply for the Operations Team Leader | Eastwood | Onsite | Dayshift role at MicroSourcing Job Overview In general terms, the Account Manager is primarily responsible for monitoring and setting up of metrics, monitoring attendance and implementing the company code of conduct, updating and...
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Customer Service Officer
3 weeks ago
Quezon City, Philippines MicroSourcing Full timeOverview Join to apply for the Customer Service Officer role at MicroSourcing Location: 1880 Bldg, Eastwood, Quezon City Shift: Onsite | Dayshift Why join MicroSourcing Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance...
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Customer Service Representative
2 weeks ago
Quezon City, National Capital Region, Philippines Transworld Systems Customer Service LLC Full time ₱360,000 per yearTSI (Transworld Systems Inc.)HIRING CSR CALL AGENTSStart date: October 13 or 20, 2025Location: 5F Cyberpod 2, Eton Centris Quezon Ave., Quezon City (Onsite)US Utility AccountProcess: Verint assessment, TA interview and Final interview. (VIRTUAL PROCESS ONLY)Perks:30,000 salary package.20% night differential.Free HMO for 2 dependents upon...
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Accounts Payable Officer
1 week ago
Quezon City, Philippines MicroSourcing Full timeJob Description Join us as an Accounts Payable Officer (Intermediate) at MicroSourcing. The role is onsite and dayshift, located at 1880 Building, Eastwood, Libis, Quezon City. Why join MicroSourcing? You'll have: Competitive Rewards: Enjoy above-market compensation, healthcare coverage, paid time-off, group life insurance, and performance bonuses. A...
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Customer Service Officer
2 weeks ago
Quezon City, National Capital Region, Philippines MicroSourcing Full time $104,000 - $130,878 per year**Discover your 100% YOU with MicroSourcingPosition:**Customer Service OfficerLocation:1880 Bldg, Eastwood, Quezon CityShift:Onsite | Dayshift**Why join MicroSourcing?You'll HaveCompetitive Rewards*:Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and...
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Quezon City, Philippines Caldwell Communications Full timeChat Support Representative-Dayshift-Back Office Competitive Salary 13th Month Pay HMO with 3 free Beneficiaries on Day One 20% ND Maternity/Paternity Leave Opportunity for rapid career growth for Top Performers Retirement/Life Insurance for Qualified Staff Work-life Balance Processes and Programs Job Responsibilities Answers phone calls and provides...
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Bookkeeper l Onsite and Dayshift
3 weeks ago
Cebu City, Philippines MicroSourcing Full timeOverview Discover your 100% YOU with MicroSourcing! Position: BookkeeperLocation: CebuWork setup & shift: Onsite | Dayshift What You’ll Do Record daily financial transactions Track & manage invoices Process payments to vendors Manage customer invoicing and collections Reconcile bank accounts to ensure accuracy Investigate discrepancies Maintain accurate...
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Fleet Maintenance Controller
3 weeks ago
Quezon City, Philippines MicroSourcing Full timeOverview Position: Fleet Maintenance Controller (Intermediate) Location: 1880 Bldg, Eastwood, Quezon City Shift: Onsite | Dayshift Company: MicroSourcing Responsibilities Utilise passenger and commercial vehicle expertise to answer a high volume of customer/dealer queries and facilitate resolution by liaising with internal and external...
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Insurance account
3 weeks ago
Quezon City, Philippines Sapient Global Services Full timeInsurance account - CSR - Weekends off - Dayshift only Join to apply for the Insurance account - CSR - Weekends off - Dayshift only role at Sapient Global Services Insurance account - CSR - Weekends off - Dayshift only 3 days ago Be among the first 25 applicants Join to apply for the Insurance account - CSR - Weekends off - Dayshift only role at Sapient...
