Casino VIP Director

1 week ago

Taguig City, Philippines Funtomato Consultancy Full time
Job Summary:
The VIP Director is responsible for overseeing the VIP department within the casino, managing high-level relationships with VIP clientele, and implementing strategies to enhance the casino's value proposition for top-tier clients. This position requires a blend of strategic leadership, operational oversight, and strong relationship management skills to drive client acquisition, engagement, and retention, ultimately supporting the casino's revenue and growth objectives.
Key Responsibilities:
Strategic Planning and Execution: Develop and implement the VIP department's business strategy, focusing on maximizing client satisfaction, loyalty, and revenue. Align initiatives with overall casino goals and adjust strategies to meet evolving market conditions.
VIP Client Acquisition and Retention: Collaborate with marketing and sales teams to create and execute strategies for attracting new VIP clientele and retaining existing high-value clients. Develop loyalty programs and exclusive offerings that appeal to VIP clients.
Team Leadership and Development: Lead and manage the VIP team, including VIP Managers, Hosts, and support staff. Set performance targets, conduct regular reviews, and support professional development to ensure a high-performing team.
Relationship Management: Cultivate and strengthen relationships with VIP clients, ensuring exceptional, personalized service and prompt issue resolution. Represent the casino at client events, ensuring the brand maintains a premier reputation.
Event Planning and VIP Experiences: Oversee the planning and execution of exclusive events, tournaments, and promotions tailored to VIP clients. Work closely with other departments (e.g., food and beverage, hotel services) to deliver seamless, exceptional experiences for VIP guests.
Data Analysis and Reporting: Track and analyze VIP segment performance, client behavior, and satisfaction metrics. Report to senior leadership on VIP department achievements, challenges, and insights that could enhance future strategy.
Compliance and Risk Management: Ensure all activities adhere to local gaming regulations, industry standards, and company policies. Implement risk management procedures and maintain high standards of confidentiality regarding client data.

Qualifications:
Education: Bachelor's or Master’s degree in Hospitality Management, Business Administration, Marketing, or a related field.
Experience:
Minimum of 8–10 years in Macau VIP services, luxury hospitality, or client relations within the casino or gaming industry, with at least 5 years in a leadership role.
Proven track record in client acquisition, retention, and VIP program development.
Skills:
Strong leadership and team management skills.
Strategic thinker with excellent organizational and decision-making abilities.
Exceptional interpersonal and communication skills with a strong client-service orientation.
Proficient in VIP programs, CRM systems, and data analysis tools relevant to the gaming industry.
Working Conditions:
Must be available to work flexible hours, including nights, weekends, and holidays, to meet the needs of VIP clients.
Ability to work in a high-stakes, fast-paced environment, managing multiple priorities effectively.

  • Casino VIP Director

    1 week ago

    Taguig City, Philippines Funtomato Consultancy Full time

    Job Summary: The VIP Director is responsible for overseeing the VIP department within the casino, managing high-level relationships with VIP clientele, and implementing strategies to enhance the casino's value proposition for top-tier clients. This position requires a blend of strategic leadership, operational oversight, and strong relationship management...

  • Casino VIP Director

    6 days ago

    Taguig, Philippines Funtomato Consultancy Full time

    Job Summary: The VIP Director is responsible for overseeing the VIP department within the casino, managing high-level relationships with VIP clientele, and implementing strategies to enhance the casino's value proposition for top-tier clients. This position requires a blend of strategic leadership, operational oversight, and strong relationship management...

  • Casino VIP Director

    6 days ago

    Taguig, Philippines Funtomato Consultancy Full time

    Job Summary: The VIP Director is responsible for overseeing the VIP department within the casino, managing high-level relationships with VIP clientele, and implementing strategies to enhance the casino's value proposition for top-tier clients. This position requires a blend of strategic leadership, operational oversight, and strong relationship management...

  • VIP Services Director

    2 weeks ago

    Taguig, National Capital Region, Philippines Funtomato Consultancy Full time

    Casino VIP Director Job SummaryThe Casino VIP Director is responsible for overseeing the VIP department, managing high-level client relationships, and implementing strategies to enhance the casino's value proposition for top-tier clients.Key ResponsibilitiesStrategic Planning and Execution: Develop and implement the VIP department's business strategy,...

  • Luxury Casino Hospitality Manager

    7 days ago

    Taguig, National Capital Region, Philippines Funtomato Consultancy Full time

    Key Responsibilities:Develop and implement a business strategy for the VIP department, focusing on client satisfaction, loyalty, and revenue. Align initiatives with overall casino goals and adjust strategies to meet evolving market conditions.VIP Client Acquisition and Retention StrategiesCollaborate with marketing and sales teams to create and execute...

  • VIP Support Specialist

    3 weeks ago

    Paranaque City, Calabarzon, Philippines ASCEND INNOVATION TECHNOLOGY CORPORATION Full time

    VIP/Client Assistant Specialist Job DescriptionThe VIP/Client Assistant Specialist will be responsible for delivering exceptional support to our esteemed VIP clients. This role requires an individual with extensive experience in the BPO industry, particularly in non-voice and voice roles, and a deep understanding of the online casino industry.Key...

  • VIP Support Specialist

    1 week ago

    Paranaque City, Calabarzon, Philippines ASCEND INNOVATION TECHNOLOGY CORPORATION Full time

    About the Role:The VIP/Client Assistant Specialist will provide exceptional support to our VIP clients, ensuring their needs are met promptly and professionally. This role requires a strong understanding of the online casino industry, including gaming products, promotions, and client expectations.Responsibilities:Manage VIP client relationships and provide...

  • VIP Support Specialist

    3 weeks ago

    Paranaque City, Calabarzon, Philippines ASCEND INNOVATION TECHNOLOGY CORPORATION Full time

    VIP/Client Assistant SpecialistThe ideal candidate will possess extensive experience in the BPO industry, with a strong understanding of the online casino industry. This role requires a client-focused mindset, excellent communication skills, and the ability to handle high-pressure situations.Key Responsibilities:Manage VIP client relationships and ensure...

  • VIP Support Specialist

    3 weeks ago

    Paranaque City, Calabarzon, Philippines ASCEND INNOVATION TECHNOLOGY CORPORATION Full time

    VIP Support Specialist Job DescriptionThe ASCEND INNOVATION TECHNOLOGY CORPORATION is seeking a highly skilled and experienced VIP Support Specialist to join our team. As a VIP Support Specialist, you will be responsible for providing exceptional support to our VIP clients, ensuring their needs are met promptly and efficiently.Key Responsibilities:Manage VIP...

  • VIP Support Specialist

    4 days ago

    Paranaque City, Calabarzon, Philippines ASCEND INNOVATION TECHNOLOGY CORPORATION Full time

    Job SummaryWe are seeking an experienced VIP/Client Assistant Specialist to join our team at ASCEND INNOVATION TECHNOLOGY CORPORATION. The ideal candidate will have a strong background in the BPO industry, with a focus on providing exceptional support to our VIP clients.Key Responsibilities• Manage VIP client relationships to ensure their needs are met...

  • Telesales Associate

    5 days ago

    Taguig, Philippines Funtomato Consultancy Full time

    Job Qualifications and Skills:Education: University/College graduate/ Fresh grad/ associate /degree/vocational grad / college level with expCan communicate and understand basic English and Tagalog.Typing speed (45-60 WPM).Familiar with computer/office tools such as google workspace, excel etc.Familiar with the rules of casino games is an advantage.Work...

  • Telesales Associate

    1 week ago

    Taguig, Philippines Funtomato Consultancy Full time

    Duties and Responsibilities:Handle online gamers' inquiries, offer the best available packages with alternatives, introduce new activities to produce publicity impacts fast, and follow up to assure sales success and customer satisfaction.Execute daily phone calls/emails on product/service sales. Contact players via phone, aid the Company in conducting player...

  • Telesales Associate

    6 days ago

    Taguig, Philippines Funtomato Consultancy Full time

    Job Qualifications and Skills: Education: University/College graduate/ Fresh grad/ associate /degree/vocational grad / college level with exp Can communicate and understand basic English and Tagalog. Typing speed (45-60 WPM). Familiar with computer/office tools such as google workspace, excel etc. Familiar with the rules of casino games is an advantage. Work...

  • Telesales Associate

    3 weeks ago

    Taguig, Philippines Funtomato Consultancy Full time

    Duties and Responsibilities: Handle online gamers' inquiries, offer the best available packages with alternatives, introduce new activities to produce publicity impacts fast, and follow up to assure sales success and customer satisfaction. Execute daily phone calls/emails on product/service sales. Contact players via phone, aid the Company in conducting...

  • Telesales Associate

    6 days ago

    Taguig, Philippines Funtomato Consultancy Full time

    Job Qualifications and Skills: Education: University/College graduate/ Fresh grad/ associate /degree/vocational grad / college level with exp Can communicate and understand basic English and Tagalog. Typing speed (45-60 WPM). Familiar with computer/office tools such as google workspace, excel etc. Familiar with the rules of casino games is an advantage. Work...

  • Telesales Associate

    6 days ago

    Taguig, Philippines Funtomato Consultancy Full time

    Duties and Responsibilities: Handle online gamers' inquiries, offer the best available packages with alternatives, introduce new activities to produce publicity impacts fast, and follow up to assure sales success and customer satisfaction. Execute daily phone calls/emails on product/service sales. Contact players via phone, aid the Company in conducting...

  • Risk Management Leader

    1 week ago

    Paranaque City, Calabarzon, Philippines Comrise Global Solutions Full time

    Job Summary: We are seeking a highly skilled Risk Management Leader to lead our internal audit service to stakeholders through a disciplined approach in evaluating and improving the effectiveness of AML, regulatory, IT, casino, and non-casino risk management, control, and governance processes.Key Responsibilities:Be the lead reviewer for assigned reviews...

  • Customer Service Representative

    3 weeks ago

    Taguig, National Capital Region, Philippines Funtomato Consultancy Full time

    Job Summary:As a Customer Service Representative at Funtomato Consultancy, you will be responsible for handling online gamers' inquiries and providing them with the best available packages and alternatives. You will also be responsible for introducing new activities to produce publicity impacts and following up to ensure sales success and customer...

  • Service Desk Director Delivery

    5 months ago

    Taguig City, Philippines Manpower Core Group Inc. Full time

    Job Title: Director Delivery Consulting (Service Desk)/ Service Desk Director Delivery Job Category: Senior Management Job Type: Permanent Full Time Work Location/ Set-up: Taguig/Hybrid Work shift: Mid Shift/Graveyard Shift Budget: PHP 250,000 Required: 10 years in Service Desk LOB; 5 years as a Director or any equivalent level Position Description •...

  • Service Desk Director Delivery

    5 months ago

    Taguig City, Philippines Manpower Core Group Inc. Full time

    Job Title: Director Delivery Consulting (Service Desk)/ Service Desk Director Delivery Job Category: Senior Management Job Type: Permanent Full Time Work Location/ Set-up: Taguig/Hybrid Work shift: Mid Shift/Graveyard Shift Budget: PHP 250,000 Required: 10 years in Service Desk LOB; 5 years as a Director or any equivalent level Position Description •...