
Help Desk Analyst
7 days ago
Novus Technologies Pte Ltd, headquartered in Singapore, is a solution provider with extensive knowledge of the Asia Pacific region's retail banking and payments industry. Formed by professionals from world-class IT solution providers, Novus Technologies focuses on simplifying technology acquisition and implementation to help businesses concentrate on their core operations. We are looking for a friendly, proactive, and detail-oriented Helpdesk Agent to join our IT Support team. You will be the first point of contact for customers/users experiencing technical issues, and will help resolve their concerns quickly and effectively. If you love problem-solving and have strong communication skills, we want to hear from you Key Responsibilities Respond to support requests via phone, email, chat, or ticketing system. Troubleshoot hardware, software, network, and connectivity issues. Log, prioritize, and track incidents and service requests in the ticketing system. Escalate more complex issues to senior / specialized IT teams when needed. Follow up with users to ensure issues are fully resolved and user satisfaction is maintained. Maintain and update documentation, knowledge base articles, and standard procedures. What We’re Looking For Strong customer service orientation and excellent communication skills (verbal & written). Familiarity with networks, connectivity, and common troubleshooting techniques. Ability to manage multiple open tickets and prioritize tasks effectively. Patience, professionalism, and a positive attitude under pressure. (Optional/preferred) Experience with helpdesk tools/ticketing systems. Seniority level Entry level Employment type Full-time Job function Information Technology IT Services and IT Consulting #J-18808-Ljbffr
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It Service Desk Analyst/ Help Desk
3 weeks ago
, Metro Manila, Philippines Buscojobs Full timeIT Service Desk Analyst / Help Desk Location: Taguig, Makati, National Capital Region (OpenText postings).Posted today Job Description OPENTEXT - THE INFORMATION COMPANY. As the Information Company, our mission is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise...
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It Service Desk Analyst It Help Desk Start Asap
2 weeks ago
, Metro Manila, Philippines Buscojobs Full timeService Desk Analyst — Refined Description Overview: A Service Desk Analyst provides first- to mid-level IT support, handling incidents and service requests, ensuring timely resolution, and escalating to appropriate teams as needed. This role may involve on-site or remote support, working with Windows, Office 365, Exchange, Azure, and related technologies....
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IT.Service Desk Analyst
3 weeks ago
, Metro Manila, Philippines The Citco Group Limited Full timeJoin to apply for the IT.Service Desk Analyst role at The Citco Group Limited Join to apply for the IT.Service Desk Analyst role at The Citco Group Limited JOB DESCRIPTIONSince the 1940s Citco has provided specialist financial services to alternative investment funds, investors, multinationals and private clients worldwide. With over 14,000 employees in...
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Senior Help Desk Specialist
3 weeks ago
, Metro Manila, Philippines TekSynap Full timeOverview We are seeking a Senior Help Desk Specialist to join our team supporting DISA JSP Service Delivery. TekSynap National Capital Region, Philippines We are a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the...
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Service Desk Analyst
2 days ago
, Metro Manila, Philippines Capgemini Full timeOverview Service Desk / Technical Helpdesk Analyst – responsible for providing first level phone support to a large customer base, troubleshooting hardware, software, and network operating problems, and ensuring timely resolution. Responsibilities Troubleshoots via the phone hardware, software, and network operating problems and involves technical...
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Service Desk Analyst
3 weeks ago
, Metro Manila, Philippines Capgemini Full timeJoin to apply for the Service Desk Analyst (Pasay) role at Capgemini . Responsibilities Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution. Applies understanding and knowledge of information systems products and services to assist users. Identifies, investigates and researches...
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Global It Service Desk Engineer
2 weeks ago
, Metro Manila, Philippines Buscojobs Full timeOverview Explore numerous service desk job opportunities. Service desk roles are essential for providing technical support and customer service across various industries. These positions involve troubleshooting technical issues, managing user inquiries, and maintaining IT systems. Service desk professionals act as the first point of contact for resolving...
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Deal Desk Analyst
3 weeks ago
, Metro Manila, Philippines Five9 Full timeJoin us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an...
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Service Desk Analyst
1 week ago
, Metro Manila, Philippines Nezda Technologies, Inc. Full timeService Desk AnalystWe’re looking for an L1 Service Desk Analyst to be the first point of contact for IT support. You’ll handle day-to-day technical issues, log tickets, and make sure users get timely assistance. Complex cases will be escalated to higher-level teams, but you’ll own the initial response and troubleshooting. Key Responsibilities Serve...
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Help Desk Coordinator
2 weeks ago
Manila, National Capital Region, Philippines Economic Impact Catalyst Full time ₱30,000 - ₱60,000 per yearJoin a Mission-Driven Company & Build Systems That MatterEconomic Impact Catalyst (EIC) is the #1 solution for building and scaling economic development efforts through cutting-edge software and enterprise solutions. Our SaaS platform helps organizations drive economic growth through data-driven decisions and strategic interventions.The Role:We are seeking a...