Trainers (With Helpdesk Experience)

About the job: Helpdesk Trainer (Clark) | Onsite Work Setup: Onsite (Clark) Shift: Shifting Schedule Account: Training Start Date: ASAP Non-Negotiable Requirements:Must have a Helpdesk-type background (hardware and software troubleshooting experience) Familiar with operating system troubleshooting. Microsoft product knowledge is required Should...

Athena, Quezon City, National Capital Region, Philippines Overview Join or sign in to apply for the Managers, Helpdesk role at Athena . Responsibilities Ensure high-quality customer experience by monitoring interactions, handling escalated employee complaints, and implementing improvements based on feedback. Track key performance metrics such as First...

We're Hiring – IT HelpdeskAre you passionate about technology and enjoy helping others solve technical problems? Join our growing team as an IT Helpdesk SpecialistAs part of our IT Support Team, you'll provide high-level technical assistance to our on-site employees. You'll troubleshoot complex issues, ensure minimal downtime, and maintain efficient IT...

Job DescriptionHelpdesk and Support Operations:•Oversee helpdesk operations and monitor daily team activities to ensure efficient and effective support delivery.•Regularly monitor and manage the helpdesk ticketing system to ensure timely resolution of incidents and service requests.•Guide helpdesk team on issue resolution and proper ticket...

We at Athena empower exceptional talent with boundless opportunities to achieve more. We achieve this by pairing exceptional Executive Partners (XPs) from the Philippines and Kenya with our driven clients and ensuring both receive ongoing support throughout the journey. The result is 10x more leverage, more time, and a greater impact on our clients' work and...

Job Description:Oversee helpdesk operations and monitor daily team activities to ensure efficient and effective support deliveryRegularly monitor and manage the helpdesk ticketing system to ensure timely resolution of incidents and service requests.Guide helpdesk team on issue resolution and proper ticket documentation practices.Track aging tickets and...

Key Responsibilities Lead and manage day-to-day IT Helpdesk operations to ensure timely response and resolution of tickets. Oversee user account provisioning, access control, and onboarding through Okta and JumpCloud . Ensure integration and smooth operation of systems including Business Central, Office 365, and Sophos Endpoint Protection . Supervise, train,...

Work Setup:Onsite at The Hideout in Clark, Pampanga/RemoteEmployment Type:Full TimeTheTechnical Trainerconducts product-specific and basic training to newly hired employees, as well as additional training to current employees to keep everyone up-to-date on changes in the industry that affect job requirements. Conducts focused training needs assessments...

Athena, Quezon City, National Capital Region, Philippines Role Overview The Analyst, Helpdesk role is vital for addressing employee inquiries, issues, and requests efficiently. The position plays a key role in resolving problems promptly and continuously improving support processes, ensuring the organization operates smoothly. Duties & Responsibilities...

Overview Technical Trainer Work Setup: Onsite at The Hideout in Clark, Pampanga/Remote Employment Type: Full Time The Technical Trainer conducts product-specific and basic training to newly hired employees, as well as additional training to current employees to keep everyone up-to-date on changes in the industry that affect job requirements. Conducts focused...