Solution Consultant CRM

Solution Consultant CRM

Digital Alchemy, a global Marketing Automation Services Provider, delivers marketing services and technical support to local and global organizations. We have a network of 8 offices spanning Asia and the Americas. Our philosophy is based on three transformations: our personal transformation to learn and develop, the transformation of the markets we operate in through our work, and the transformation of the world we live in through sustainable enterprises that benefit under privileged communities and reduce environmental degradation.

Digital Alchemy is an inclusive and diverse employer; we do not discriminate on any basis including gender, ethnicity, religious background, sexuality, or other factors. We actively recruit for a strong and diverse workforce.

About the Role
A Solution Consultant CRM (Customer Relationship Management) Developer plays a crucial role in developing and maintaining CRM software systems that manage a company\'s interactions with current and potential customers. This role involves a combination of technical expertise, strategic thinking, and leadership skills.

Responsibilities

• Development and Customization: Design and develop high-quality CRM applications and solutions. Customize existing CRM platforms (e.g., Salesforce) to meet specific business requirements.
• Integration: Integrate CRM systems with other enterprise systems (e.g., ERP, Marketing Automation) to ensure seamless data flow and functionality.
• Data Management: Manage and ensure the integrity of CRM data. Develop strategies for data acquisition, migration, and maintenance.
• User Support and Training: Provide technical support to CRM users and conduct training sessions to help staff effectively utilize the CRM system.
• System Analysis and Design: Analyze business processes and user needs to design CRM solutions that improve customer engagement and business efficiency.
• Project Management: Manage CRM projects, including planning, resource allocation, and timeline management.
• Technical Leadership: Mentor junior developers and collaborate with cross-functional teams to ensure best practices in CRM development and implementation.
• Performance Optimization: Monitor CRM system performance, identify issues, and implement optimizations to improve efficiency and user experience.
• Stay Updated: Keep abreast of the latest CRM technologies and trends to propose and implement innovative solutions.

Essential Skills

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in CRM development, with a proven track record of successful CRM implementation
• Strong knowledge of CRM platforms (e.g., Salesforce) and programming languages (e.g., Java, .NET, JavaScript)
• Experience with database management, SQL, and data integration tools
• Experience in Salesforce Development including APEX, Visualforce, APEX Triggers; Lightning experience and APEX Data Loader and Force.com are a plus
• Process Automation: Extensive experience in designing and implementing complex business processes using declarative tools and code to automate tasks and ensure data consistency
• REST/SOAP APIs: Building integrations with external systems using RESTful and SOAP APIs to enable data exchange between Salesforce and other platforms
• Excellent analytical and problem-solving skills
• Strong communication and leadership abilities

Desirable Skills

• Certifications in CRM platforms (e.g., Salesforce Certified Developer)
• Experience in cloud computing and mobile application development
• Project management experience and skills
• Experience with middleware solutions (such as MuleSoft, Informatica, or Workato) to facilitate seamless data flow between Salesforce and other applications
• Code reviews: Conducting thorough code reviews to ensure adherence to best practices
• Strong problem-solving skills to address issues related to configurations, custom code, and integrations
• Debugging skills to identify and resolve technical issues effectively

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales, General Business, and Education
• Industries: Wireless Services, Telecommunications, and Communications Equipment Manufacturing

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