Senior Operations Specialist
3 weeks ago
About the Role
We are seeking a proactive, detail-oriented, and technically skilled Senior Operations Specialist to drive operational excellence across our revenue and support functions. This role combines hands-on operational support, process optimization, data integrity management, and light project leadership. You will serve as a go-to resource for internal stakeholders and collaborate closely with cross-functional teams to ensure seamless day-to-day operations.
Key Responsibilities- Operational Support & Escalation Management
- Address all process-related questions and handle escalations across teams.
- Act as backup for Team Leads by attending internal and cross-team syncs when needed.
- Support the Operations Team with system or workflow inquiries.
- Data Management & Reporting
- Customer Support & Communication
- Onboarding & Process Ownership
- Monitoring, Troubleshooting & Systems SME
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