Remittance Processor

Assistant Manager-Banking Operations-Collections

Posted today

Job Description

Job Description

• Minimum of 3 years total Customer service experience in Business Process Off-shoring
• Candidates should have at least two years of supervisory experience
• Must possess strong decision making and accountability skills
• Knowledgeable of best practices within a service-oriented sales environment
• Demonstrated ability to achieve sales goals through the management of individual performance objectives
• Must be comfortable in a sales environment and possess the ability to overcome objections
• Strong training and presentation skills
• Must be effective while working both individually and as part of a team

Responsibilities

• Manage a team of executives managing calls, chats and emails (member services) and be directly responsible for team performance. Lead, motivate and mentor the team and flawlessly execute action plans to ensure the highest level of performance delivery with standard quality is met
• Takes escalation cases and develops excellent rapport with members as required and solves problems
• Conduct one-on-one reviews/coaching, feedback, and counseling with the executives on techniques and methodologies, communication, and strategies to meet and exceed performance goals
• Maintain quality standards and deliver on accuracy/compliance targets, handle and manage customer and client escalations
• Monitor calls and email transactions on an ongoing basis and take corrective steps whenever necessary
• Identify opportunities to improve agent performance and create actionable plans that drive results
• Work cross-functionally with other departments within the client organization in order to identify obstacles in quality and streamline processes wherever possible
• Keep the team aware of all the information related to products, procedures, customer needs and company related issues, changes or actions.
• Provide support to the Operations Leader on special duties and other duties as assigned/delegated.
• Coordinate available resources and monitor workflow to ensure that the daily workload is consistently completed in line with agreed service standards.
• Liaise with internal and external customers on a wide range of information regarding issues, complaints and requests for information or advice.
• Keep senior management informed on reports/results and forecast
• Assist new hires and ensure that they are brought up to speed within the shortest possible time
• Provide complete support (Administrative, process specific etc.) to the team members to perform their duties effectively
• Ensure employee satisfaction, foster a competitive spirit amongst the team
• Ensure compliance with internal policies and procedures, external regulations and information security standards.
• Effectively manage queue and balancing of work loads

Qualifications

Manage a team of representatives (managing emails, chats and calls) and drive overall performance for his/her team. Responsible for supervisory support through transaction monitoring and delivering results as per Service Level Agreement targets / timelines. Produce reports to gauge process performance. Steer process meetings / calls to a logical conclusion. Analyze data and come up with recommendable action to meet and exceed performance requirement. Recommend necessary process changes to improve team performance. Collaborate with support and enabling teams to ensure service delivery that will benefit the program. Collaborate and maintain excellent relationship with the clients.

Head of International Wealth and Premier Banking Operations, Philippines

Posted 1 day ago

Job Description

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of
Head of International Wealth and Premier Banking Operations, Philippines

The purpose of this role is to lead the Consumer Services team in Philippines to deliver agreed business objectives, focusing on service performance, risk management and change activity

In this role, you will:

• Is accountable for the delivery of the IWPB Operations Philippines targets
• Is responsible for ensuring the IWPB Ops Philippines team delivers in line with its demand statements
• Is accountable to our Business Partners for the services provided
• Regularly meets with Business Partners to review performance and identify common issues
• Establish goals for the country teams and manage their performance
• Is responsible for the coaching and development of individual team members and the overall development plans for the team
• Support the Country Head of Ops and Regional Head of IWPB Operations & E-Commerce in implementing the global and regional strategy, including outsourcing, location strategies, metrics, control frameworks, skill requirements and operating models
• Is accountable for meeting operational risk targets, implementing audit points and continually adhering to Global Standards

To be successful in this role, you should meet the following requirements:.

• Relevant educational qualification in accordance with local requirements
• Relevant experience in operations or in a directly related business/function in addition to successful experience in leading a team
• Relevant experience of successfully developing and managing relationships with third party suppliers
• Previous experience in Operations Management including strong operational control capabilities and a proven track record in delivery
• Excellent numerical skills and attention to detail combined with a strong delivery focus and ability to meet aggressive timeframes with quality results
• Excellent planning, organizing and commercial skills including strong financial management capability
• Strong negotiation and influencing skills
• Ability to maintain composure and drive right outcomes under high risk business recovery scenarios
• Strong interpersonal and communication skills

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by Hong Kong and Shanghai Banking Corporation Limited Philippines

Vice President, Senior Operations Manager, Payments Operations, Global Banking Operations

Taguig, National Capital Region ₱ - ₱ Y Bank of America

Posted today

Job Description

Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us

Responsibilities:
Cash Operations

• Manage and control daily operations and administration of the payment operations unit covering payments, check clearing, time deposit, check issuance, audit confirmation and related regulatory reporting
• Manage, coach performance of employees, to achieve excellent results, including ensuring strong awareness of the Bank's operation risk management procedures
• Ensure timely adherence to SLA, regulations and internal procedures and policies, including timely and effective escalation
• Ensure standardization of processes to achieve efficiency and customer delight. Review and document non-standard processes in accordance with the Bank's procedures and policies. Escalate/Risk accept where required
• Implement strong internal control systems and monitor their effectiveness, not limited to review of daily control checklist/health indicators, update desk top procedures, share knowledge and adopt best practices, manage remediation of audit/self-identified findings
• Ensure effective business continuity plan is in place
• Represent the Bank in Markets/Regulators engagement. Lead, direct, monitor the delivery and implementation of regulatory/markets initiatives on payment systems. Co-ordinate with Product, Technology and all Key Stakeholders to ensure successful implementation
• Support the Bank's digital/transformation strategy

Skills:

• Minimum 5 years of direct working experience in leading cash operations function
• Knowledge on local and cross border payments e.g SWIFT, payment channels
• Knowledge of all applicable regulatory reporting requirement and guidelines
• Hands-on in key regulatory reporting e.g. AML CTR, GLFX, ITRS reporting is an added advantage
• Project management and change management skills
• Sound knowledge of procedures and risk management/effective Quality Assurance
• Ability to work with a sense of urgency to meet internal and regulatory deadlines and address competing priorities.
• Ability to manage alliances, relationship with regulator(s), internal/external stakeholders, cross functional initiatives and process integration
• Solid knowledge on problem analysis and problem-solving
• Effective written, listening and verbal communication skills
• Self-motivated, diligent and meticulous

DATA ENTRY

Posted 1 day ago

Job Description

What\'s in it for you?

• Competitive Salary packages
• HMO on the first day
• performance-based incentives

Job Responsibilities:

• Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution.
• Update and maintain accurate records of customer interactions, transactions, and order details in the system.
• Stay updated on company policies, procedures, and services to provide accurate information to customers
• Contribute to a positive and collaborative team environment.
• Perform basic troubleshooting when necessary.

Job Qualifications:

• High school graduates or equivalent, including college undergraduates.
• Prior experience in a related field is desirable but not mandatory.
• Able to work on-site.
• Amenable to attending an on-site interview.

Job Types: Full-time, Fresh graduateSalary: Up to Php30,000.00 per monthBenefits:

• Health insurance
• Life insurance
• Opportunities for promotion
• Paid trainings
• Company Events

Schedule:

• 8 hour shift
• Day shift
• Night shift

Education:

• At least HS graduate (old or new curriculum)

Supplemental pay types:

• Performance bonus

DATA ENTRY

Posted 1 day ago

Job Description

Job Highlights

• Back Office Hiring - Data Entry Support | No Work Experience Needed
• Open to High School, Senior High School, College Undergraduates and College Graduates
• HMO and Life Insurance for you and your qualified dependents + Work-Life Balance & Career Growth Opportunities

Go further with Foundever

Are you ready to move your career forward? At Foundever, you will find our call center jobs surprising. Here, you can improve your quality of life and grow your career.

We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.

Want to start your #FoundeverLife?

You canjoin in virtuallyJustclick apply now, complete our application form,and enter our virtual hubusing the details below.

Kindly declareJOBSTREETas your sourceduring your application process to be eligible for our promo.

VIRTUAL HUB DETAILS:

Zoom Link:

Meeting ID:

Passcode:SHAW

Source of Application:JOBSTREET

Virtual Recruitment Hours:10AM to 7PM (Open from Monday to Friday)

You can also directly take our assessment before joining our virtual hub Please see the assessment link below:

Assessment Link:

What are we looking for?

· Accepting K-12/High school graduate

· No Work Experience Needed

· Basic knowledge of computer usage and internet navigation

· Willing to work in Mandaluyong

· Can communicate in English

· TIP: Have your SSS and PAG-IBIG numbers ready for faster application processing

What should you expect from us?

Paid training from day one

Tons of growth opportunities (93% of our non-agent positions are filled internally)

A leadership team that hears your voice; we know that when we work together we can accomplish so much more

Fun team environment where we work hard to build trust every single day

-HMOBenefits for you and your family

• Free call center training

Terms and conditions apply

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Job title

Location

Data Entry

Posted today

Job Description

POSITION TITLE: Eligibility Management Processor (Insurance Benefits Processor)

WORK SETUP: Onsite

WORK SCHEDULE: Night Shift

QUALIFICATIONS

-Graduate of any course

-Open to fresh graduates with good communication skills

-Preferably with benefits administration/insurance experience or at least experience in customer service and data entry in a BPO setting

-At least 1 year of work experience (more than 1 year can be considered if agreeable to working conditions and salary)

-Proficient in Microsoft Office tools and adaptable to client systems

-Exceptional written and oral communication skills

-Typing skills of 200 CPM at 100% accuracy

-Strong problem-solving, decision-making, and critical thinking skills

-Ability to work in a fast-paced and diverse environment while maintaining high professional and ethical standards

JOB SUMMARY/DESCRIPTION

Under the direct supervision of the Supervisor, the Eligibility Management Processor is responsible for accomplish­ing data entry tasks in accordance with client quality requirements and specifications.

RESPONSIBILITIES/DUTIES

• Handle and analyze Eligibility Management processing of cases in accordance with client processes and specifications to meet targets and deliverables
• Ensure accuracy of encoded data including benefit enrollments, benefit terminations, and processing changes on customer benefit elections
• Adhere to standard operating procedures and work instructions for work alignment across the channel
• Attend project orientation, job-related training, and company-initiated training as needed
• Perform other tasks related to benefit processing to support daily business operations
• Ensure compliance with company rules, regulations, and policies including QMS, ISMS, EHS, EMS, and the Data Privacy Act
• Comply with all Non-Conformity Corrective Action Preventive Action Concessions (NCAPACs) and audit findings within the prescribed period
• Report security incidents and/or identified security weaknesses
• Perform other tasks as may be assigned from time to time

Data Entry

Posted today

Job Description

Responsibilities:

• Capture and update SAP material masters to the Client standard, guideline and procedure, cataloguing formats, encoding rules, naming conventions and abbreviations.
• Receive materials Catalogue information from the Integrity Management Contractor (IMC) in IMC Transmittal Template or via an ongoing materials data request (SAP MDG Portal)
• Evaluate the request and obtain additional information (if required, e.g. data mining) or approvals for the load to the material master
• If record has additional requirements for Hazardous materials or Manufacturer Part information complete additional processes for all bulk items:
• Maintain Hazardous Material
• Maintain AMPL record
• Maintain Manufacturer Part (HERS)
• Update materials catalogue data and send for approval.
• Capture approved updates to material record.
• Engineering graduates, mechanical, chemical and electrical engineering graduates
• with or without experience on Procurement / Master Data / Materials

Note: The original content included multiple distinct postings (Banking Operations, HSBC/Foundever, Bank of America, and various Data Entry roles). This refinement preserves the language and responsibilities while organizing into coherent sections using allowed HTML tags and ensuring no disallowed formatting remains.

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