IT Helpdesk Specialist

2 weeks ago


Davao del Sur Philippines OfficePartners, 360 Inc. Full time

You may apply through any of the following: Walk-in: Visit our Recruitment Center from 9:00 AM to 5:00 PM . Virtual Hub: Join us online via Zoom from 11:00 AM to 5:00 PM using this link: What You’ll Be Doing: Handle incoming customer inquiries and troubleshoot technical concerns with patience and professionalism. Ask effective questions to identify issues and guide users through the right solutions. Explain system features and functionality in a clear, easy-to-understand way. Document all support activities, steps taken, and outcomes accurately. Keep customers updated on open cases until issues are fully resolved. Pitch in on team-wide support projects and help with entry-level technical tasks as needed. What We’re Looking For: Completed at least 2 years in college (preferably with IT-related coursework) Previous experience dealing with advanced technical support in a BPO or call center setting Understanding of computer error logs and basic diagnostics Good command of spoken and written English Able to use Microsoft Office tools, especially Word and Excel Positive, approachable, and highly customer-focused Must be open to onsite work in Davao City (Relocation assistance will be provided for those applicants outside Davao) #J-18808-Ljbffr



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