IT Support Specialist

5 hours ago

San Fernando, Philippines Evo Tech Software Solutions Inc Full time

Evo Tech Software Solutions Inc. is a highly motivated team of professionals based in Cebu, Philippines, committed to providing tailored services to Carbon6's suite of solutions. With expertise in Web Development, e-Commerce Management, Data Analytics, and Graphic Design, we offer globally competitive solutions that empower our clients’ businesses to excel in today’s market. By design, we combine your vision for your brand with our creative and technical capabilities to design the right user experience. We make sure that your customers or users discover your product not only appealing, but also useful. Empowering your company with cutting-edge software solutions. Our skilled team adapts to tech trends, ensuring your excellence in innovation through development. With BPO, we aim to enhance efficiency and service delivery with our versatile business support. We evolve to offer swift, improved customer service solutions. What You’ll Do This is a paid 60-day internship role, with the opportunity for a full-time offer after successful completion. Fully remote, the specialist will handle technical support and troubleshooting for helpdesk inquiries and other IT-related issues. Responsibilities Provide Level 1 and 2 support for hardware, software, and networks issues. Troubleshoot Windows Server OS, Office 365, VPN, FIX, and application support to our proprietary software interfaces to our customers during 20/5 hours of trading. Respond to support tickets via email, phone, and teams chat. Assist with onboarding/offboarding (account setup, device provisioning). Document issues and resolutions accurately. Collaborate with global IT teams and escalate complex issues as needed. Working hours 5 days weekly during Asia hours. What We’re Looking For 1–3 years of experience in IT support or helpdesk roles. Strong knowledge of Windows 10/11, Microsoft Office 365, and basic networking. Familiarity with ticketing systems (e.g., Jira, ServiceNow, Zendesk). Excellent communication and problem-solving skills. Ability to work independently and prioritize tasks. Multilingual in English, Mandurian, Japanese language skills are a plus. Experience in Finance, Investing, and Stock Trading is strongly preferred. Bonus Skills IT certifications (CompTIA A+, Microsoft, ITIL). Experience in multinational or bilingual environments. Working knowledge with VPN, SQL database and Python scripting. Seniority level Associate Employment type Contract Job function Information Technology and Customer Service Industries Information Services #J-18808-Ljbffr

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