Associate Manager, Project Management and Transformation | BPO

4 weeks ago

Quezon City, Philippines Tech Mahindra Full time

Overview

Associate Manager, Project Management and Transformation | BPO

We’re hiring for an Associate Manager, Project Management and Transformation at Tech Mahindra Philippines. We’re a Certified Great Place to Work, with hubs in Cebu and Manila, focused on growth and well-being for our people while delivering value for customers globally.

Location : Hybrid arrangement with 4 days onsite per week at Eastwood, Quezon City

Responsibilities
  • Collaborate with the Senior Manager to define project objectives, deliverables, and success metrics.
  • Assist in creating and maintaining detailed project plans, track timelines, budgets, and resources.
  • Act as a point of contact for project updates, facilitating communication between stakeholders and the project team.
  • Conduct risk assessments and support the development and implementation of mitigation strategies.
  • Coordinate with internal teams, including operations, IT, and quality, to ensure alignment with project goals.
  • Support the development and documentation of business requirements, ensuring clarity and alignment across teams.
  • Leverage automation, speech analytics, AI technologies, and CCaaS solutions to drive project success and transformation outcomes.
  • Monitor the effectiveness of transformation initiatives, conducting evaluations and preparing reports on outcomes.
  • Assist in the development and dissemination of best practices and standard operating procedures post-implementation.
  • Foster a culture of continuous improvement by identifying opportunities for process optimization and providing actionable insights.
What We’re Looking For Required
  • Bachelor’s degree in Business Administration, Industrial Engineering, Information Technology, or a related field.
  • At least 3 years of experience in a project management or operations role in a BPO environment.
  • Familiarity with automation tools, speech analytics, AI technologies, and CCaaS platforms.
  • Strong organizational skills with the ability to manage multiple priorities simultaneously.
  • Proficiency in project management tools such as Microsoft Project, JIRA, or Smartsheet.
  • Excellent communication and interpersonal skills to collaborate effectively with diverse stakeholders.
  • Solid understanding of basic project management methodologies, including scope, risk, and stakeholder management.
  • A problem-solving mindset with the ability to think creatively and deliver results under pressure.
Preferred
  • Familiarity with digital transformation, process improvement, or advanced automation strategies.
  • Exposure to cross-functional dependencies in areas such as operations, training, or quality management.
Company and Benefits

We’re a global provider of IT and business process services for industries including telecommunications, healthcare, retail, banking, e-commerce, travel, and logistics. In the Philippines, we’re home to thousands of professionals who value growth, diversity, and teamwork.

How to Apply

If you’re looking for a role to grow, make a difference, and enjoy the ride — apply today.

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