Workforce Manager

3 days ago

Pasay, Philippines TASQ Staffing Solutions Full time

Work Setup

100% Onsite

Work Location

MOA Pasay

Work Schedule

M-F, 5am-4pm - can change depending on the business need (AU Program)

Responsibilities
  • Generates month-wise, day-wise and interval-wise forecast incorporating historical trends and other factors such as special events, seasonality, chum or growth, weather etc.
  • Runs short term forecast and re-forecast/adjust future volume projections as needed to ensure optimum staffing at all times
  • Creates, maintains and updates the Capacity plan and ensures that staffing requirements, seat requirements and logistics are being delivered while balancing cost and performance
  • Generates/reviews schedules accordingly to meet the business requirements enabling superior customer service
  • Provides leadership and supervision to a highly engaged and self-sufficient team of WFMs, ensuring that all SLAs are met across accounts
  • Drives high client satisfaction by managing service levels situations and providing staffing, scheduling and Real-Time Adherence solutions
  • Protects the organizations assets thru upholding the principles of the Quality Information Security Management System
  • Serves as the main point of contact for all WFM concerns
Requirements
  • At least 2 years in college w/o back subject
  • 3 years minimum experience as Workforce Manager
  • Excellent skills in forecasting, scheduling and real-time time management a must
  • Strong organizational skills to ensure critical timelines are met
  • Accuracy and attention to details a must in this role
  • Strong presentation skills
  • Detail oriented with ability to deliver project deliverables with little supervision
  • Excellent written, verbal and e-mail skills, with the ability to interface effectively with individuals at various levels
  • Flexible and willing to work in shift schedules, extended hours and during weekends as per business needs
#J-18808-Ljbffr

  • Workforce Manager

    5 days ago

    Pasay, Philippines Viventis Search Asia, Inc. Full time

    Overview We\'re Hiring: Workforce Manager! We are seeking an experienced and strategic Workforce Manager to lead our team operations and optimize workforce efficiency. The ideal candidate will have extensive experience in workforce planning, resource allocation, and team management to drive operational excellence and achieve business objectives. Location: ...

  • Workforce Manager

    1 day ago

    Pasay, Philippines Tap Growth ai Full time

    We\'re Hiring: Workforce Manager! We are seeking an experienced and strategic Workforce Manager to lead our team operations and optimize workforce efficiency. The ideal candidate will have extensive experience in workforce planning, resource allocation, and team management to drive operational excellence and achieve business objectives. Location: Pasay,...

  • Strategic Workforce Manager

    1 week ago

    Pasay, National Capital Region, Philippines beBeeWorkforce Full time ₱40,000 - ₱75,000

    Revolutionizing workforce management requires a strategic approach, focusing on optimizing staffing levels and enhancing operational efficiency.A pioneering company is seeking an exceptional Workforce Manager to drive mission forward by ensuring seamless operations, streamlining processes, and empowering businesses to achieve world-class teams.Duties and...

  • Workforce Manager Lead

    1 week ago

    Pasay, National Capital Region, Philippines beBeeWorkforce Full time ₱6,000,000 - ₱9,000,000

    Senior Workforce Management ProfessionalWe are seeking an experienced Senior Workforce Management Professional to join our team. As a key member of our operations leadership, this individual will be responsible for ensuring that our workforce is aligned with business requirements and delivering exceptional customer service.Key Responsibilities:Develop and...

  • Strategic Workforce Planning Manager

    2 weeks ago

    Pasay, National Capital Region, Philippines Vestas Full time

    OverviewVestas has started its strategic workforce planning journey in 2024, and the practice is currently in its infancy. The department will support the maturation of our organisational effectiveness practices, including, but not limited to workforce planning.People & Culture > Executive Business Partnering > P&C Analytics & InsightsResponsibilitiesInitial...

  • Strategic Workforce Planning Manager

    5 days ago

    Pasay, Philippines Vestas Full time

    Overview Vestas has started its strategic workforce planning journey in 2024, and the practice is currently in its infancy. The department will support the maturation of our organisational effectiveness practices, including, but not limited to workforce planning. People & Culture > Executive Business Partnering > P&C Analytics & Insights Responsibilities...

  • Optimizing Workforce Performance

    1 week ago

    Pasay, National Capital Region, Philippines beBeeAnalyzer Full time ₱400,000 - ₱800,000

    Workforce Optimization AnalystWe are seeking a skilled Workforce Optimization Analyst to join our team. The ideal candidate will have a strong background in workforce management and excellent analytical skills.Job Description:The Workforce Optimization Analyst will be responsible for providing vision and leadership to the Results organization in workforce...

  • Operational Workforce Lead

    2 weeks ago

    Pasay, National Capital Region, Philippines beBeeLeadership Full time ₱4,000,000 - ₱6,000,000

    Workforce Management LeaderThe role involves overseeing the daily operations of our workforce, ensuring that all tasks are completed efficiently and effectively. The ideal candidate will be expected to lead a team of analysts in planning, directing, and supervising work.Key Responsibilities:Generates forecasts incorporating historical trends and other...

  • Call Center Workforce Manager

    7 days ago

    Pasay, Philippines TASQ Staffing Solutions Full time

    Position: Workforce Manager (MOA Pasay) | Onsite Work Setup: 100% Onsite Work Location: MOA Pasay Work Schedule: Monday to Friday, 5 AM - 4 PM (may vary based on business needs, especially for AU Program) Responsibilities: Develop monthly, daily, and interval forecasts by analyzing historical data and considering factors like special events, seasonality,...

  • Call Center Workforce Manager

    7 days ago

    Pasay, Philippines TASQ Staffing Solutions Full time

    About the Position: Workforce Manager (MOA Pasay) | Onsite Work Arrangement: 100% Onsite Location: MOA Pasay Work Schedule: Monday to Friday, 5:00 AM 4:00 PM (may vary based on business requirements, AU Program) Responsibilities: - Develop monthly, daily, and interval forecasts by analyzing historical data and considering factors such as special events,...