Staff Services Partner

4 days ago

Iloilo City, Philippines BruntWork Full time

Step into a key role as one of our esteemed Staff Services Partner, bridging the Company, Clients, and remote staff to achieve seamless collaboration and operational success. With a strategic focus on driving revenue growth, this position ensures remote team performance aligns with contractual commitments, delivering measurable results. As a workflow and technical process expert, this role is essential in optimizing operational efficiency and strengthening business partnerships. Job Highlights Paid Hours per Week : 40 hours Schedule : Monday to Friday, this role requires flexibility to work one of the following shifts, based on business needs Work Arrangement : Work from home Contract : Independent Contractor. Candidates must have their own computer and reliable internet connection. You will be responsible for handling taxes and benefits independently. Perks : Enjoy a permanent work-from-home setup, immediate hiring, and a steady freelance opportunity with long-term stability and consistent work. Responsibilities Onboarding Monitor the Onboarding Pipeline to ensure a seamless transition at every stage. Ensure staff have a clear understanding of contract terms at the start of each assignment. Collaborate with the Client Services team on the staff’s first day. Support the onboarding team as needed. Operations Conduct first and third-month discussions with staff, providing support as necessary. Document and address staff concerns promptly and accurately. Respond to staff queries through the Staff Services Helpdesk. Monitor, review, and approve staff time logs for each assignment. Collaborate with the Client Services team to maintain the quality of service delivery. Provide recommendations for process improvements to enhance efficiency. Stay informed on voluntary benefits available to independent contractors. Offboarding Conduct offboarding discussions to ensure proper notification. Guide staff through the offboarding process and coordinate with the offboarding team. Assist with post-offboarding concerns. Other or Special Tasks Assist in preparing and monitoring client-requested reports. Requirements Experience & Skills Minimum of 2 years of experience in remote staff management, HR operations, or a related administrative role Demonstrated experience in end-to-end onboarding and offboarding processes Proven ability to monitor staff time logs, conduct regular check-ins, and support employee engagement initiatives Strong organizational skills with a detail-oriented approach to documentation and follow-through Excellent written and verbal communication skills, especially when handling sensitive staff concerns Proficiency in workflow and project management tools (e.g., Zoho, HubSpot, Monday.com, etc.) Ability to recommend and implement process improvements to enhance team efficiency and effectiveness Preferred Qualifications Experience supporting independent contractors or remote teams in a BPO or outsourcing setup Familiarity with client-facing collaboration and reporting tasks Seniority level Mid-Senior level Employment type Full-time Job function Customer Service, Administrative, and Other Industries Staffing and Recruiting #J-18808-Ljbffr

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