TELEPHONE SALES REPRESENTATIVE

Position Overview Full‑Time Customer Service Representative – Supporting Commercial and Public Sector Clients We are looking for Customer Service Representatives to support inbound customer service, help desk, and back‑office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, assist callers with products and process‑related inquiries, and professionally represent some of the most recognizable brands in the world. There are a wide variety of project openings available. Schedules vary by site and program, but we can usually find something that works for everyone. Responsibilities Handle inbound and outbound contacts in a courteous, timely, and professional manner. Listen to customers, understand their needs, and resolve customer issues. Utilize systems and technology to complete account management tasks. Accurately document and process customer claims in appropriate systems. Follow all required scripts, policies, and procedures. Utilize knowledge base and training to accurately answer customer questions. Comply with requirements surrounding confidential information and personal information. Appropriately escalate customer issues with the managerial team. Ensure first call resolution through problem solving and effective call handling. Attend meetings and training, and review all new training material to stay up‑to‑date on program knowledge, systems, and processes. Adhere to all attendance and work schedule requirements. Candidate Qualifications Required Must be 18 years of age or older. High school diploma or equivalent. Experience with data entry using a computer. The ability to read and speak English fluently. Have a wired, high‑speed internet connection (download speed of 20 Mbps+). Excellent organizational, written, and oral communication skills. The ability to type swiftly and accurately (20+ words a minute). Ability to work regular scheduled shifts within our hours of operation, including the training period. Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook). Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications. Highly reliable with the ability to maintain regular attendance and punctuality. The ability to evaluate, troubleshoot, and follow-up on customer issues. An aptitude for conflict resolution, problem‑solving, and negotiation. Customer‑service oriented (empathetic, responsive, patient, and conscientious). Ability to multi‑task, stay focused, and self‑manage. Strong team orientation and customer focus. The ability to thrive in a fast‑paced environment where change and ambiguity are prevalent. Excellent interpersonal skills and the ability to build relationships with your team and customers. Preferred One (1) year of experience in customer service, technical support, inside sales, back‑office, chat, or administrative support in a contact center environment. State or Federal work experience. Conditions of Employment Must be authorized to work in the country where the job is based. Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. Compensation and Benefits Competitive starting salary based on experience. Health & welfare benefits: HMO coverage with dependent options, dental coverage, vision, and prescription drug coverage. Employee discounts: free meals during training, allowances for rice, clothing, laundry, and meals. Performance and loyalty bonuses. Career growth and learning opportunities, including supervisory and trainer tracks. Employee shuttle services and company retreats/off‑site events. Additional rewards: raffles, recognition gifts, and more office rewards. Physical Requirements This job operates in a professional office environment. The employee will be largely sedentary, required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally be required to move around the office, reach, lift, or hold objects up to forty (40) pounds. Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), MCI and affiliates provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. Diversity and Equality MCI embraces differences and believes diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination and harassment. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. EEO Statement MCI is an equal opportunity employer. MCI does not discriminate on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws. Disclaimer The purpose of the above job description is to provide potential candidates with a general overview of the role. It is not an all-inclusive list of duties, responsibilities, skills, and qualifications. Candidates may be asked to perform other duties. The employer reserves the right to revise this job description at any time. #J-18808-Ljbffr