Telephone Sales Agent

Full-Time Position Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We’re looking for enthusiastic and motivated individuals to join our growing call center team as Sales Representatives. In this role, you’ll connect with potential and existing customers, promote products and services, and drive sales through engaging conversations and effective solutions. If you thrive in a fast‑paced environment and love turning conversations into conversions, we want to hear from you To be considered, complete a full application on our company careers page, including all screening questions and a brief pre‑employment test. Key Responsibilities Handle inbound and outbound contacts in a courteous, timely, and professional manner. Listen to customers, understand their needs, and resolve customer issues. Research systems to find missing information as applicable; coordinate with other departments to resolve issues. Follow the processes of the Client program and perform all tasks in a courteous and professional manner. Utilize systems and technology to complete account management tasks. Accurately document and process customer claims in appropriate systems. Follow all required scripts, policies, and procedures. Utilize knowledge base and training to accurately answer customer questions. Comply with requirements surrounding confidential information and personal information. Appropriately and effectively collaborate with the managerial team to resolve escalated customer issues. Ensure first‑call resolution through problem solving and effective call handling. Attend meetings, training, and review all new training material to stay up‑to‑date on program knowledge, systems, and processes. Adhere to all attendance and work schedule requirements. Candidate Qualifications We look for highly motivated, energetic, and dedicated individuals who build relationships and turn training knowledge into customer wins. Must be 18 years of age or older. High school diploma or equivalent. Experience with data‑entry utilizing a computer. Fluent in reading and speaking English. High‑speed internet connection (download 20 Mbps+). Excellent organizational, written, and oral communication skills. Typing speed of 20+ words per minute. Ability to work regular scheduled shifts, including the training period. Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook). Familiarity with computer and Windows PC applications and ability to learn new systems. Highly reliable with regular attendance and punctuality. Ability to evaluate, troubleshoot, and follow up on customer issues. Strong problem‑solving, negotiation, and conflict‑resolution skills. Customer‑service oriented (empathetic, responsive, patient, and conscientious). Ability to multitask, stay focused, and self‑manage. Strong team orientation and customer focus. Thrives in a fast‑paced, changing environment. Excellent interpersonal skills and ability to build relationships with team and customers. Preferred (Not Required) One year of experience in customer service, technical support, inside sales, back‑office, chat, or administrative support in a contact center environment. Work‑at‑home experience. State or federal work experience. Conditions of Employment Must be authorized to work in the country where the job is based. Must be willing to submit up to a Level II background and/or security investigation with a fingerprint; job offers are contingent on investigation results. Must be willing to submit to drug screening; job offers are contingent on screening results. Compensation & Benefits Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. HMO coverage with dependent coverage options. Dental coverage and in‑house dental assistance. Free meal during training. Career growth and learning opportunities. Allowances for rice, clothing, laundry, and meals. Performance and loyalty bonuses. Frequent workplace disinfection and fogging. Employee shuttle services. Company retreats and off‑site events. Recognition gifts, raffles, and other in‑office rewards. Physical Requirements This position is largely sedentary and requires frequent use of a computer and telephone headset. The employee may be required to move about the office, reach in any direction, carry up to 40 pounds, and sit/stand for long periods. Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), MCI is committed to providing reasonable accommodations to qualified applicants and employees with disabilities, unless such accommodations would cause undue hardship. Please contact Human Resources with accommodation requests. Diversity and Equality All aspects of employment at MCI are based solely on a person’s merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. MCI does not discriminate on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI’s policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. Disclaimer The purpose of the above job description is to provide potential candidates with a general overview of the role. It is not an all‑inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed herein. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason. #J-18808-Ljbffr