Digital Project Analyst

Overview Join to apply for the Digital Project Analyst role at Sun Life . Job location: Taguig, National Capital Region, Philippines. Posting End Date: 30/12/2025. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description The position will assist and coordinate in the implementation of new digital technologies and strategies by helping identify process improvements. Facilitate collaboration with key partners to drive operational efficiency and shift the team’s process modernization. Coordinates logistical tasks and provide communication between Head Office partners and team by addressing challenges and ensuring deliverables meet project goals and overall success. Provides logistical and administrative support to the Agency Governance Head and Agency Quality Management team. Major Accountabilities Serves as a key communication point in the implementation of new digital technologies and strategies by helping identify process improvements. Works with Deputy Head, Agency Governance with collaboration with Phil IT, Workstream committee, Agency Business Transformation teams. Ensure alignment of project goals relevant to team’s digital modernization. Responsible for overseeing project deliverables, ensuring it meets quality standards and tasks are completed on time. 40% time allocated Support AQM BAUs/initiatives: Sends out Validation Report/KPI Summary/ Reminder Letters to MM3A, MM3B, Luzon branches; coordinates with Agency Distribution Support in sending “Validation Alerts” (SMS reminder). ALAB’s Quarterly Performance Monitoring card generation and Cluster Distribution MM3A, MM3B, Luzon branches. Executes planned interventions to improve validation, expansion, and conversion ratios. 30% time allocated Handles Agency Governance Head’s and the team’s administrative support and logistical tasks: Calendar management for AG Head; respond to e-mail inquiries/meetings; flight booking/CA/liquidation reports; manage revolving funds and draft emails and prepare PowerPoint presentations. Coordinate team records: Business Record Inventory (BRI), Business Continuity Plan (BCP), Business Impact Analysis (BIA), Gift and Hospitality (G&H) Register. Assist and oversee team logistics and administrative tasks: request and payment of office supplies; coordinate team activities and other requirements. 30% time allocated Specialized knowledge Technical acumen: Understanding of digital technologies, platforms and systems to identify and implement appropriate solutions. Collaboration: Work effectively with various teams and departments. Communication skills: Strong written and verbal skills for interacting with diverse people. Reporting and monitoring: Able to track progress and outcomes of the digital initiatives. Organization and administrative skills: Ability to plan and manage projects, tasks and deadlines. Flexible, agile and proactive: Able to adjust to changes; eager to learn and improve processes; proactive in identifying issues and working towards a solution. Discover underlying causes of manual reporting. Recommend solutions, coordinate with parties concerned, and implement the plan. Able to read the situation and explore options on simple to complex situations (e.g., logistics and admin tasks). Offer alternative options if original plan is not effective. Adjust and pivot quickly. Education and Experience Education: A bachelor’s degree in computer science, information technology or related field. Experience: 1-3 years of experience in project support or coordination roles. Project Management certification is an advantage but not required. Handled administrative and logistical support. Updated on industry trends and best practices in translating non-digital process (manual task) into a digital format (automate processes). Strong analytical and problem-solving skills for troubleshooting issues and providing recommendations. Communication scope Reports to the Agency Governance Head – overall team. Coordinates with Deputy Head – planning and implementing non-digital process into a digital format (automation). Collaborates with Phil IT, Workstream value committee, Agency Business Transformation. Coordinates with external vendors and suppliers. Job Category Sales - Distribution Support Employment type Full-time Seniority level Not Applicable #J-18808-Ljbffr