Technical Product Operations

3 weeks ago

Romblon, Philippines OurRitual Full time

Summary A hands‑on role that keeps our third‑party tools, data, launches, and workflows running smoothly. You’ll connect Data, Product, Operations, and Marketing, drive clear reporting and alignment, and help the team ship high‑quality member and expert experiences. About Us At OurRitual, we’re reshaping how people navigate love and connection. As a fast‑growing digital platform, we deliver expert‑led relationship sessions, personalized pathways, and engaging, evidence‑based content to individuals and couples around the world. What makes us different? We blend human care with AI‑driven personalization to guide people through some of the most meaningful — and complex — parts of life: their relationships. The Role At OurRitual, Product Operations is the bridge between Product, Data, Marketing, Operations, and our experts. Our mission is to ship smoothly and confidently—keeping data accurate, launches predictable, and teams aligned so members and experts feel the impact fast. In this role, you’ll own the connective tissue of our product work: implement and maintain tools like Calendly and Stripe, QA Amplitude events and dashboards, coordinate testing and releases (runbooks, change management, release notes), manage user‑interview ops, and facilitate Pathway content delivery. Experience with Amplitude, Stripe, or Jira/Linear is a plus, but we’re open to learners who are curious, organized, and take ownership. If you love connecting dots, turning chaos into checklists, and making data and launches make sense, you’ll thrive here. What you’ll do Vendors & Tools Implement flows, enable new capacities and maintain external tools (e.g., Calendly, Stripe, Prosperstack, etc.); manage access, configs, and basic troubleshooting. Manage access/permissions, renewals, SLAs, and light troubleshooting; escalate to Engineering with clear, concise docs when needed. Set up basic automations/webhooks and document admin guides so common tasks are self‑serve . Data Tracking & Data QA (Amplitude) Data tracking (Amplitude): Own event taxonomy and QA processes; verify events, maintain dashboards, and partner with Eng to close gaps. Data QA: Event QA (pre/post‑release): Verify events fire on the right screen/step and environment (dev/stage/prod), with correct event names, properties/types, and valid user/device IDs. Reconcile counts: Spot‑check key metrics (signups, payments, activations) against Stripe/back‑end/admin reports; investigate anomalies and dupes. Dashboard accuracy: Confirm charts/funnels use agreed definitions, filters, and time zones; fix labels/notes so numbers make sense . Health checks: Run a lightweight weekly data‑quality checklist, set simple alerts for missing/spiking events, and keep a QA changelog.

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