Process Expert

Overview

Join to apply for the Process Expert - Bilingual role at A.P. Moller - Maersk .

Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation we redefine the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. We value diversity, collaboration, and continuous learning, and strive to reflect the customers we serve across our global organization.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. We offer the opportunity to interact with colleagues internationally, develop professional skills in a global environment, and shape your career through on‑the‑job learning.

Maersk is committed to a diverse and inclusive workplace and is an equal opportunity employer. We welcome applicants regardless of race, color, gender, sex, age, religion, origin, or any other characteristic protected by law. If you need accommodations during the application process, please contact

• Key Responsibilities :
  • Carries out all export/import activities to contribute to the achievement of individual and team KPIs.
  • Adheres to process and account SOPs and IOPs during daily operations.
  • Responds to inquiries in a timely and accurate manner (via email) and escalates difficulties per SOPs/IOPs.
  • Improves standard procedures while processing export/import documents to meet end customer requirements.
  • Is empowered to suggest changes to operating processes based on experience.

• Qualifications :
  • Willing to work in a mid-shift schedule and hybrid setup.
  • At least 1 year of experience in Customer Service, BPO, or Shipping (Voice or Non-voice).
  • Can communicate in English and French.
  • Basic knowledge of Excel and Salesforce (case management).
  • High analytical skills, ownership, and multi-tasking.

• Key Responsibilities :
  • Carries out all export/import activities to contribute to the achievement of individual and team KPIs.
  • Adheres to process and account SOPs and IOPs during daily operations.
  • Responds to inquiries in a timely and accurate manner (via email) and escalates difficulties per SOPs/IOPs.
  • Improves standard procedures while processing export/import documents to meet end customer requirements.
  • Is empowered to suggest changes to operating processes based on experience.

• Qualifications :
  • Willing to work in a mid-shift schedule and hybrid setup.
  • At least 1 year of experience in Customer Service, BPO, or Shipping (Voice or Non-voice).
  • Can communicate in English and Spanish.
  • Basic knowledge of Excel and Salesforce (case management).
  • High analytical skills, ownership, and multi-tasking.

• Key responsibilities :
  • Initiates and receives business-to-business collection calls.
  • Reviews open invoices to understand why they are not yet paid and takes necessary steps to settle promptly.
  • Informs customers of actions and strategies for debt repayment.
  • Locates and monitors overdue accounts using computers and automated systems.
  • Manages assigned portfolio through relationship building with internal and external partners and applies problem-solving skills.
  • Collaborates with Credit Analyst, Collection Analyst, and Sales on new applications, renewals, and revocation of credit facilities.
  • Communicates collection results/issues with Team Lead or Collection Manager; participates in conference calls with Sales and Customers.
  • Logs transactions in AR tools (e.g., SAP) to perform collections.

• Qualifications :
  • Bachelor’s degree in any business-related field.
  • At least 2 years of experience in direct customer contact (Customer Service or Collections).
  • Excellent negotiation skills and a win-win attitude.
  • Highly developed communication skills in English and Portuguese.

We are happy to support your need for adjustments during the application and hiring process. If you need special assistance, contact