Technical Support Representative

4 weeks ago

Taguig, Philippines iOPEX Technologies Full time

Overview Embrace the innovation with iOPEX Technologies. Join us now We are hiring for awesome and tech-savvy Technical Support for our # team. Responsibilities Handle customer issues via phone calls for a technology product in Electric Vehicle Troubleshoot technical issues pertaining to products in Electric Vehicle Provide active updates to the customer until the issue has been resolved Triage issues to Level-2 and Customer Care team in other global locations Accurately document cases in-line with process requirements Draft and send email follow-ups to the customer about cases that are being handled Maintain a positive attitude and calmly resolve issues customers face with the product Qualifications At least a Senior High School or High school old curriculum graduates Should have at least 1 year of Technical Support on a BPO set up Excellent oral and written communication skills The ability to communicate technical information in an accessible manner to non-technical customers Good understanding of customer service processes, tools and best practices Ability to multi-task (Speak to customers on phone and type case notes in concurrence) Should be willing to work onsite on a shifting in BGC, Taguig Other info Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers) Work set up: Onsite Schedule: Shifting Benefits Competitive salary package Exciting employee engagement activities Stability (Continuously getting pioneer accounts) Learning sessions every week Fast career growth Accessible location HMO Leave credits/Leave conversions Night differential Uncapped annual appraisal 2 days off And most importantly, you’ll be part of a growing company with dynamic and engaging team. How to apply Please make sure to accomplish this form: Send a message to (Steph) Join our awesome # team #J-18808-Ljbffr

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