Network Operations Engineer

3 weeks ago

Makati, Philippines Globe Telecom Full time

Join to apply for the Network Operations Engineer role at Globe Telecom

Join to apply for the Network Operations Engineer role at Globe Telecom

Get AI-powered advice on this job and more exclusive features.

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.
Job Description
As a Network Resource Center Engineer specializing in Fault/Incident Management, your role is crucial in monitoring, acknowledging, and resolving network alarms, incidents, and outages. You will be responsible for creating fault tickets, performing first-line troubleshooting, escalating incidents as necessary, updating ticket statuses, and implementing changes and activities based on schedule and quality standards. Your role also involves providing timely information on incident status, resolving complaints, and collaborating with support groups and team leaders to ensure efficient incident resolution and network stability.
Duties And Responsibilities

  • Monitors and acknowledges alarms at Alarm Management System (AMS)/ Element Management system (EMS) for Core network
  • Create fault tickets for Network Incidents and Outages
  • Performs first line troubleshooting of alarms, outages, network quality / performance issues
  • Updates status of all open tickets and clears immediately upon restoration of fault
  • Escalates incidents to support group for incidents needed onsite support
  • Provides regular and timely information on the status of incidents until resolution
  • Resolves complaints endorsed by Service Desk
  • Updates status of all open tickets and clears immediately upon restoration of fault
  • Implements activities/work requests assigned by Team Leaders based on agreed schedule and quality standards
  • Implements changes for network rollout, project related/adhoc activities and provides feedback to proponent thru email
  • Performs vertical and horizontal escalation during instances of network outages or degradation

KPIs
  • Resolve incidents and complaints within the target SLA
  • Implements Network changes endorsed by engineering and SICE accurately within the specified time

Top 3-5 Deliverables
  • Resolution of alarms, outages and complaints

Equal Opportunity Employer
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here
Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us. Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology
  • Industries Telecommunications

Referrals increase your chances of interviewing at Globe Telecom by 2x

Sign in to set job alerts for “Network Operations Engineer” roles.

Pasay, National Capital Region, Philippines 1 week ago

Makati, National Capital Region, Philippines 1 week ago

Manila, National Capital Region, Philippines 2 weeks ago

Manila, National Capital Region, Philippines 2 months ago

Makati, National Capital Region, Philippines 6 days ago

Manila, National Capital Region, Philippines 1 month ago

Taguig, National Capital Region, Philippines 3 days ago

Manila, National Capital Region, Philippines 1 week ago

Pasig, National Capital Region, Philippines 3 days ago

Makati, National Capital Region, Philippines 1 month ago

National Capital Region, Philippines 5 months ago

Network Operations Engineer (1 year contract)

Manila, National Capital Region, Philippines 2 weeks ago

Network Administrator Level 2 and Level 3 (Palo Alto Firewalls, CCNA) Bonifacio Global City - International Account

Taguig, National Capital Region, Philippines 2 months ago

Pasay, National Capital Region, Philippines 1 week ago

Pasig, National Capital Region, Philippines 1 week ago

Mandaluyong, National Capital Region, Philippines 3 weeks ago

Makati, National Capital Region, Philippines 1 week ago

Taguig, National Capital Region, Philippines 5 months ago

Taguig, National Capital Region, Philippines 1 week ago

Pasig, National Capital Region, Philippines 12 hours ago

Technical Support Engineer (Firewall / Network)

Manila, National Capital Region, Philippines 1 week ago

Network Operations Professional (Security)

Pasay, National Capital Region, Philippines 2 weeks ago

Network Administrator (Routing and Switching; Firewall)

Manila, National Capital Region, Philippines 6 days ago

Network Engineer Level 2 & Level 3 (Palo Alto Firewalls, CCNA)

Taguig, National Capital Region, Philippines 2 months ago

Taguig, National Capital Region, Philippines 1 week ago

Makati, National Capital Region, Philippines 1 week ago

Mandaluyong, National Capital Region, Philippines 6 days ago

Makati, National Capital Region, Philippines 1 day ago

Manila, National Capital Region, Philippines 1 month ago

Manila, National Capital Region, Philippines 6 days ago

Taguig, National Capital Region, Philippines 5 days ago

Makati, National Capital Region, Philippines 3 weeks ago

National Capital Region, Philippines 5 months ago

Quezon City, National Capital Region, Philippines 2 months ago

Muntinlupa City, National Capital Region, Philippines 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Network Operations Engineer

    3 weeks ago

    Makati, Philippines Continent 8 Technologies PH Inc. Full time

    Overview Hybrid - Makati 3-5 Yrs Exp Diploma Full-time Network Operations Engineer As part of our continued expansion, we are on the lookout for Network Operations Engineers (IC2-G4) to join our growing network team based in Manila, Philippines. The successful individual will join the global team currently spread across Europe, Asia/Pacific & North America....

  • Network Operations Engineer

    2 weeks ago

    Makati City, National Capital Region, Philippines NTT Global Networks Full time ₱900,000 - ₱1,200,000 per year

    RESPONSIBILITIES:The Network Operations Engineer provides first-line Network Surveillance and Event Management support of the Company Network. NOC Service Teams are responsible for high-level network operations support of the NTT Global Core Network and multiple Customer Networks, delivered in accordance with standard NTT Global Event Management...

  • Network Operations Engineer

    3 weeks ago

    Makati, Philippines Continent 8 Technologies Full time

    Overview We are seeking a Network Operations Engineer to join the team at Continent 8 Technologies . This role is based in Manila, Philippines, with a primary focus on the management, support and day-to-day operation of Continent 8's Global IP/MPLS Backbone Infrastructure. The backbone network spans North America, South America, Europe and Asia, enabling...

  • Network Operations Engineer

    13 hours ago

    Makati City, National Capital Region, Philippines Globe Telecom Full time ₱500,000 - ₱1,500,000 per year

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.Job DescriptionAs a Network Resource Center Engineer specializing in Fault/Incident Management, your role is crucial in monitoring, acknowledging, and...

  • Network Security Engineer

    4 weeks ago

    Makati, Philippines SecureOps Inc. Full time

    Job description Network Security Engineers offer support for a wide variety of Network security-related devices. This includes, without being limited to Firewalls, Proxies, ISD/IPS, VPNs, Etc. Technologies include Cloud Providers (AWS, Azure, OCI), and vendors such as Palo Alto, Fortinet, Cisco, F5 and Juniper. The Network Security Engineer is also...

  • Cybersecurity Operations Engineer

    2 weeks ago

    Makati City, National Capital Region, Philippines White & Case Global Operations Center Manila Full time ₱900,000 - ₱1,200,000 per year

    Cybersecurity Operations Engineer (SOC) (Internal title: Engineer, Security Operations Center)Are you passionate about defending organizations from cyber threats? Join our global Security Operations Center (SOC) team as a Cybersecurity Operations Engineer (internally titled Engineer, Security Operations Center), where you'll play a critical role in...

  • Network Engineer

    12 hours ago

    Makati City, National Capital Region, Philippines ITARMI Full time ₱1,200,000 - ₱2,400,000 per year

    Join Us as an Optical / Support Network Engineer Are you passionate about optical networking and ready to make an impact in the industry? We're looking for an experienced Optical Network Engineer to join our team and work on cutting-edge projects that push the boundaries of what's possible in network technology. Essential Duties and Responsibilities:...

  • Network Deployment Engineer

    1 day ago

    Makati, Philippines Continent 8 Technologies Full time

    Join to apply for the Network Deployment Engineer role at Continent 8 Technologies As part of our continued expansion, we are on the lookout for a Network Deployment Engineer (IC2-G4) to join our growing network team. Based in Manila, Philippines, the successful individual will join the global team currently spread across Europe & North America. This...

  • Manager, Network Operations

    3 weeks ago

    Makati, Philippines Continent 8 Technologies PH Inc. Full time

    Manager, Network Operations As part of our continued expansion, we are hiring a regional Network Operations Manager in Manila, Philippines to join our growing Network Leadership team. The successful candidate will manage a team of Network Engineers in the Asia-Pacific region. This position is critical in maintaining the daily operations of Continent8’s...

  • ISP Network Engineer

    3 days ago

    Makati, Philippines RISE Internet Full time

    Overview RISE Internet is hiring an ISP Network Engineer to build and maintain our world-class domestic and international networks (including the largest open IX in the Philippines - GetaFIX.ph) while ensuring our business and wholesale customers get fast, highly technical support when they need it. As we are growing quickly, we are seeking both junior and...