Dialer Analyst

1,035 Dialer Analyst jobs in the Philippines

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₱ - ₱ Y Moder Solutions Inc.

Posted today

Job Description

Qualifications:

• Graduate of any four years course
• Minimum of 2-year experience as a Workforce Analyst in a BPO Industry
• Excellent attention to detail
• Excellent analytical and problem resolution skills
• Excellent presentation and verbal communication skills with the ability to work well with others
• Must understand volume forecasting, and skilling assignment
• Must have experiences:

• Manage Call Distribution: Oversee the centralized inbound and outbound call distribution for collections relative to the time of month and delinquency trends.
• Dialing Strategies: Test, implement, and execute all daily dialing strategies to assist with achieving department goals and objectives.
• Real-Time Monitoring: Monitor real-time outbound/inbound activities and provide recommendations for performance improvement.
• Resource Optimization: Partner with workforce management to optimize resource utilization as it relates to call forecasting requirements and meeting daily production needs.
• Reporting: Develop, test, and produce daily/MTD inbound, outbound, and ad-hoc reporting.
• Policy Development: Assist with creating policies and procedures specific to dialer administration.
• Client Requests: Develop client-specific SOW, SLA, and specialty dialer requests as needed.
• Change Management: Maintain a robust change management process via the SharePoint ticketing system for all dialer-related items.
• Telecommunications Coordination: Interface with the Telecommunications and call center technology teams to ensure continuity of service.
• Vendor Management: Engage the dialer vendor directly if/when needed to troubleshoot and resolve system performance issues.
• Risk Assessment: Appropriately assess risk when business decisions are made, including but not limited to compliance and operational risk.

Schedule: 8-hour shift (8:00 AM to 5:00 PM EST), Monday to Friday, Night/Graveyard Shift

Why Work With Us? Great company culture; Opportunities for growth and development; Competitive salary and benefits

What to Bring: A copy of your updated resume; A pen; A valid ID for identification

Our recruitment office is open Monday to Friday, from 10:00 am to 5:00 pm. Our office is located at Ground Floor, 1Nito Tower, Archbishop Reyes Avenue, Cebu City

This advertiser has chosen not to accept applicants from your region.

Posted today

Job Description

Who we are: InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clients and their customers. We are dedicated to making lives better through our empathetic customer engagement and advocacy for our clients\' brands and reputations.

Responsibilities:

• Design, configure, launch, and manage outbound dialer campaigns (e.g., Predictive, Power, Preview, Progressive) to align with business objectives and client requirements.
• Monitor dialer performance in real-time, including dial ratios, connect rates, answer rates, agent utilization, and abandonment rates.
• Proactively identify and troubleshoot dialer issues, escalating to IT or relevant teams as needed.
• Optimize dialer settings (e.g., dialing pace, list penetration, campaign priority) to achieve target KPIs and minimize customer complaints.
• Manage and update calling lists, ensuring data integrity and adherence to Do Not Call (DNC) regulations.
• Implement and manage dialer filters and rules to maximize revenue and right-party contacts.

Real-Time Adherence (RTA) Monitoring & Management:

• Monitor agent adherence to schedules in real-time, identifying deviations and communicating with team leaders/supervisors.
• Utilize WFM tools to track and report on agent states, ensuring optimal staffing levels.
• Collaborate with operations to address immediate staffing needs and adjust agent assignments to balance workload.
• Provide real-time insights and recommendations to improve agent efficiency and compliance.

Workforce Management (WFM) Support:

• Partner with the WFM team to provide intraday analysis of call flow, volume trends, and staffing requirements.
• Assist in adjusting agent schedules and breaks to meet fluctuating demand and achieve service goals.
• Contribute to the creation and maintenance of WFM reports related to dialer performance, RTA, and overall contact center efficiency.
• Participate in daily/weekly WFM huddles to review performance and strategize on improvements.

Reporting and Analysis:

• Generate and distribute daily, weekly, and monthly reports on dialer performance, RTA, and key contact center metrics.
• Conduct in-depth analysis of dialer data to identify trends, root causes of issues, and opportunities for optimization.
• Present findings and recommendations to WFM, operations, and leadership teams to drive data-driven decisions.
• Develop and maintain dashboards to provide real-time visibility into dialer and agent performance.

Compliance and Quality:

• Ensure all dialer operations adhere to existing regulatory standards and company policies.
• Work closely with quality assurance and compliance teams to maintain high standards of customer interaction.

Data Analysis Manager

Posted today

Job Description

Position Overview

The Data Analysis Manager plays a critical role in managing, analyzing, and interpreting organizational data to drive business decisions. This role is responsible for maintaining structured operational and HR data, ensuring CRM data integrity, and building reports and dashboards that provide actionable insights for leadership, DRM operations, Executive Coaching and sales. Reporting to: VP, Sales and Admin

Key Responsibilities

Data Management & Integrity

• Maintain and manage structured operational and HR datasets.
• Ensure accuracy, consistency, and integrity of CRM and other business data.

Reporting & Analytics

• Develop, maintain, and optimize dashboards, reports, and analytics for leadership and departmental use.
• Generate insights that support strategic planning, workforce management, and decision-making.
• Provide analytics support for both DRM operations and sales performance.

Forecasting & Planning

• Forecast staffing needs and leadership support ratios based on business trends and operational requirements.
• Analyze utilization and capacity to support resource planning and efficiency.

Executive & Coaching Support

• Support documentation, reporting, and data needs for Executive Coaching engagements.
• Find insights within all Executive Coaching engagements to add value for executive coaching clients

Qualifications

• Bachelor\'s degree in Data Analytics, Statistics, Business, Economics, or related field.
• 3+ years of experience in data analysis, business intelligence, or related roles.
• Strong proficiency in data visualization and analytics tools (Power BI, Tableau, Looker, Excel).
• Experience managing CRM systems and ensuring data quality (Pipedrive, Hubspot or similar).
• Excellent analytical and problem-solving skills with strong business acumen.
• Strong communication skills, with the ability to translate data insights into actionable recommendations for non-technical stakeholders.
• Experience in workforce planning, HR analytics, or sales operations support preferred.
• Detail-oriented with strong organizational skills.
• Ability to balance multiple projects and deliver insights under tight deadlines.
• Collaborative mindset with experience working across operations, HR, and sales teams.
• Strategic thinker with an eye for efficiency and optimization.

Data Analysis Specialist

Posted today

Job Description

Join our World of Talent. AMS Overview and Role Details

The Specialist, Data Analysis will be responsible for delivering comprehensive data insights to help client account teams make informed decisions. This role supports or independently delivers analysis of internal and external data sets, ad-hoc reports, and projects.

Things you will do:

• SERVICE INNOVATION / EVOLUTION: Contributes to and/or delivers aspects of continuous improvement and innovation projects. Provides suggestions about opportunities for data analysis.

OPERATIONS

• Internal and external data analysis - descriptive, diagnostic and predictive using internal client operational data, AMS aggregate data, and external market data.
• Trend interpretation and analysis - forecasts using client data to predict activity levels or hiring conditions.

CLIENT / STAKEHOLDERS

• Agree requirements with stakeholders and provide regular status updates.
• Communicate clearly with stakeholders.

Requirements

• Bachelor\'s degree in relevant field
• 1+ year of data analysis experience
• Advanced Excel and SQL skills; Python a plus
• Detail-oriented and good project management
• Self-starter and team player in fast-paced environments
• Excellent English communication
• Willing to work night shift

Why AMS? Culture and opportunities; inclusion and flexibility

Offerings include:

• Full training and support
• Challenging work
• Diverse culture
• Competitive benefits

Accommodations and equal opportunity notices included.

Data Analysis Associate

Posted today

Job Description

About The Team

Shopee Video is a short-form video feature for users to watch and create content. The Shopee Video Project team is cross-functional.

The Shopee Video Marketing Team Is Responsible For

• Planning and executing all user-facing Video initiatives, performance tracking, budgeting, etc.
• Collaborate with regional and local teams to enable features that drive objectives.

Job Description

• Support daily data requests, extract and clean data, generate insights, present executive-ready materials.
• Brainstorm hypotheses for data narratives and reports
• Improve processes, tools, and reports for efficiency

Requirements

• Bachelor\'s degree in related field
• 1+ year data analysis experience
• Advanced SQL and Excel; Python a plus
• Detail-oriented with project management
• Strong communication in English
• Hybrid schedule; Alabang location

Director - Data Analysis (Python)

Posted today

Job Description

Position: Director - Data Analysis

Schedule: Night Shift

Work Set-up: Hybrid

Employment Type: Full Time and Direct Hire

About the Role: Validates analytical tools, manage risks, and support decision-making; Python skills required.

• Develop framework for validating analytical tools
• Plan and execute validation projects
• Assess methodologies, risks, and applications
• Present findings to stakeholders
• Collaborate and mentor junior staff

Job Qualification

• Bachelor\'s degree in related field; Master\'s preferred
• Strong Python skills
• Understanding of analytical tools, models, risk frameworks
• Excellent communication
• Problem-solving and process-improvement track record

Pr. Analyst, Data Analysis

Posted today

Job Description

Summary:

• Senior Data Analyst role focusing on data-driven risk management, dashboards, and insights; lead multiple projects and drive initiatives

General Responsibilities

• Use open source/digital tech to mine diverse data
• Build data solutions and self-service frameworks

Additional responsibilities include analytic leadership, data governance, AWS experience, and hybrid/night shifts in Alabang.

Basic Qualifications:

• Bachelor\'s in quantitative field

Professional Experience:

At least 5 years data analytics; 3+ years in scripting (Python/R/Spark/SQL); 3+ years BI experience; 3+ years querying data

Skills:

Scripting in Python/R/Spark/SQL; AWS experience; ability to work night shifts; Alabang/hybrid

Preferred Qualifications:

• Master\'s in STEM
• 4+ years coding in Python/R/Spark/SQL
• Process improvement methodologies
• Project leadership experience
• AWS experience
• Data Governance/Quality in financial services

No agencies. Equal opportunity statements for Capital One Philippines. Accommodation notices.

For opportunities and accommodations, contact Capital One Recruiting.

Capital One does not guarantee third-party products.

Note: Capital One postings may be region-specific (Philippines COPSSC).

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Associate/ Senior Associate/ Manager, PH BI and Data Analysis

Posted today

Job Description

Be the expert in using data to measure and analyze business performance; monitor metrics; design BI dashboards; develop automated reports; collaborate across teams; perform ad-hoc analyses; support data needs for various initiatives.

Requirements:

Experience in analytics, project management, strategy/tech consulting; E-commerce a plus; strong SQL; excellent communication; able to work in fast-paced environment

Qualifications:

• Bachelor\'s or Master\'s in a quantitative field

Additional Roles Included

DWS - Business Functional Analyst - Financial Reporting and Data Analysis/Modelling - AVP

Posted today

Job Description

Business Functional Analysis for data warehousing and regulatory reporting; hybrid/shifted schedule; tasks include data workflows, data models, data quality, data trends

• Perform high-volume, content-driven data analytics to support regulatory reporting requirements
• Data warehouse component design and maintenance
• Data models for evolving reporting needs
• Data issues investigation and remediation
• Data trend analysis and stakeholder communication

Your skills and experience

• Analytical skills with high-volume data analysis
• SQL, Python, data processing tools; Reg reporting platforms
• Understanding of Risk Control, Accounting, Treasury, Finance
• Knowledge of banking products and regulatory metrics
• Frontend/backend data architecture familiarity
• Willing to midshift - 2pm to 11pm; hybrid

Call Center

Posted today

Job Overview

We are hiring Call Center Representatives to assist customers with inquiries, payments, and basic support related to parking services and digital applications.

• Answer calls, emails, chats from customers
• Provide information about parking services, payments, and mobile app usage
• Assist in resolving basic customer concerns and escalate issues
• Record customer details and update systems
• Deliver friendly and professional service

Qualifications

• 2 to 5 years call center or customer service experience preferred
• Good English and Filipino communication
• Comfortable using computers and apps
• Patient and flexible with shifts
• High school graduate or college level accepted

What We Offer

• Competitive salary and allowances
• Training and career development
• Growth into senior or team lead roles

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