Advert - Executive Manager-Seda Technology Programme

Advert Executive Manager Seda Technology Program...

Posted today

Job Description

• Key Requirements

• Manages a staff of Team Leaders
• Sets performance standards, reviews performance, and provides feedback
• Understands and anticipates the needs and expectations of internal and external clients and focuses the team's efforts on meeting client's needs
• Establishes and develops relationships with internal and external clients
• Sets and attains challenging goals and looks for ways to raise standards and improve performance
• Works closely with internal and external clients to develop and implement staffing and operational plans
• Participates in the development of short- and long-term goals for the department
• Provides guidance, training, and motivation to develop the team
• Conducts competency-based interviewing when hiring resources
• Leads special projects and performs other duties as assigned

• General Skills (Communication and Soft Skills)
• Excellent oral and written communication skills
• Excellent analytical and problem-solving skills
• Ability to present oneself as positive, polite, and professional
• Technical Skills
• Experience in managing financial account or relevant field
• Regularly formulate and execute internal and external governance
• Technical functional knowledge – advanced technology savviness and adept in adapting to any changes in tools and processes
• Work client on project management of program changes concerning processes, documentation, workflows and system and tools.

Qualifications

• Bachelor's degree Graduate
• Minimum 10 years of progressively responsible and related experience (including supervision of others)
• Willingness to work in rotational shifts
• Exceptional leadership, interpersonal and communication skills
• Ability to work effectively and independently with attention to detail and sensitivity to deadlines
• Ability to excel in a fast-paced and frequently changing business environment.
• With extensive experience driving large-scale changes and a strong background in change management and program management is a must.
• Experience in Loans and Mortgage account is an advantage
• Amenable to work full ONSITE.

Why Infosys BPM Philippines:

• Quarterly Performance Bonus
• 24 Leaves annually
• Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire
• Outstanding career development opportunities and fast track career progression
• Enjoy a fair work-life balance.
• Learning and Development Trainings
• We value Inclusion and Diversity
• Great place to work certified.

" We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education. #Infosys #InfosysBPM #KaInfoscion #GreatPlaceToWork #INFYBPMPhilippines #JoinINFYBPMPhilippines #LifeAtINFYBPMPhilippines"

Operations Manager

Posted today

Job Description

• Manages the total distribution team
• Defines and maintains administrative and operational work
• procedures and processes

• Oversees the day-to-day operations, and
• Provides back-up support to the Supervisors for Sales and

Logistics

• He/ She helps in creating a strong, positive public image for the organization.
• Defines and maintains administrative and operational work

for the organization's procedures and processes

QUALIFICATIONS:

• A degree holder in Business Management, Economics and other related

courses.

• FMCG industry experience is required.
• Proficient in Excel, Power Point and Word.
• Provides back-up support to the Supervisors for Sales and;
• Proficient in oral and written communication skills
• Above average Numerical and Analytical skills
• Has relevant leadership and supervisory/managerial experience in Logistics
• Must have managerial experience of not less than 2 years;
• Highly motivated, and capable in working under pressure.

Operations Manager

Posted today

Job Description

• Manages first-line supervisors that are responsible for managing the day-to-day operations of a team of representatives handling customer inquiries and issues.
• Manages a group of Quality Analysts.
• Ensures client and corporate service, quality and contribution goals are met. Ensures that financial, metric and associate satisfaction goals are met.
• Provides leadership and management to associates.
• Provides training and development opportunities for supervisory team.
• Coaches and mentors team supervisors.
• Regularly conducts supervisor team meetings.
• Supervises multiple teams for one or more clients.

Operations Manager

Posted today

Job Description

COMPANY PROFILE: This BPO Company started their operations here in the Philippines last 2007. They are considered as one of the Top choice in all areas of back-office & call center.

Position: Operations Manager (CS/Retail)

Company Industry: BPO Company

Work Location: BGC, Taguig City

Work Schedule: Nightshift/Graveyard (Shifting)

Salary: Negotiable depending on years of working experience

Work Set Up: Work on Site

JOB REQUIREMENT:
Bachelor's Degree holder

With at least 5 years in a managerial role in a BPO Company

With any Certification/Training is an advantage.

Willing to work on site

JOB DESCRIPTION:

• Ensures high levels of client satisfaction.
• routinely meets or exceeds contractual service level agreements.

•creates, implements, and evaluates short-, medium-, and long-term strategies to meet objectives.

•promotes business expansion or more growth

•encourages and promotes innovation and continual improvement to offer considerable value to the business.

•leads from the front, gives regular coaching, skips level meetings and focus group talks, prepares and implements staff engagement programs.

•collaborates with Learning and Development to create and implement succession planning and organized staff development programs.

•follows company policies and procedures and passes internal and external audit audits.

• Manages Senior/Ops Managers and Cross Tower Leads across several locations.

•prepares yearly, quarterly, and monthly income and expense estimates; monitors and manages items on a regular basis to reach financial goals.

RECRUITMENT PROCESS: (ONLINE) Initial Interview Final Interview Job Offer

Job Type: Full-time

Operations Manager

Posted today

Job Description

Job Title: Assistant Operations Manager – Receivables / Revenue Cycle

Function/Department: Receivables

Work set-up: Onsite (Science Hub 2 Mckinley Hill Taguig)

Reporting to: Director - Operations

Recruitment process – HRI, Level 1 and Level 2 interview

About Firstsource:

Firstsource Solutions is a leading provider of customized Business Process Management (BPM)

services. Firstsource specializes in helping customers stay ahead of the curve through

transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services and Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies

Role Description:

The Receivables Department Manager has the responsibility of supervising their team, whether they are working within an office or remotely in a virtual call center setting. This role entails assessing the department's progress and the performance of its employees, managing employee records, ensuring quality assurance, handling reporting, and collaborating with clients, among other duties.

REQUIRED QUALIFICATIONS:

Bachelor's degree or equivalent experience is required

Must have a Call center management and healthcare experience

xperience with dialer systems and terminology

ust have a solid experience in AR Follow up and Claims Denials in at least 3-5 years in the field

Competencies and Skills:

Proficient in collaborative communication with colleagues, staff, management, and clients.

Consistently maintain a professional and courteous demeanor.

Possess operational familiarity with personal computers.

Exhibit initiative and creativity in carrying out job responsibilities.

Outstanding written and verbal communication skills.

Ability to prioritize multiple tasks in a busy work environment

Responsibilities:

Provide oversight and leadership for daily departmental activities.

Manage account inventories and regularly report to the Operations Director,

Maintain accurate time and attendance records for the team.

Coordinate and step in for employees during periods of absenteeism or high workload.

Occasionally travel may be required.

Coordinate overtime as needed to manage workload fluctuations.

Report and document employee disciplinary issues to superiors and HR.

Conduct quality assurance assessments, including account audits and evaluations of employee productivity and performance.

Collaborate closely with the client service manager to ensure alignment with client requirements.

Adhere to prescribed policies and procedures outlined in the Employee Handbook and Employee Code of Conduct.

Actively participate in the Corporate Compliance Program.

Assist in various projects as assigned by management.

Expected/Key Results:

Meet revenue targets through FTE delivery, staffing levels, etc

Meet retention target for the team

Process improvement through implementation suggestions maximize the efficiency

Lesser incidents of critical ops process escalations

Build new client relationships and sustaining existing client relationships

Building strong internal stakeholder relationships

Achieve a score of XXX on Employee Satisfaction parameters for respective programs / processes

Operations Manager

Mandaluyong, National Capital Region ₱ Y Speir Modern Residences

Posted today

Job Description

Company Description

Speir Modern Residences is a property management company for my personally owned and controlled homes listed on Aribnb.

Role Description

This is a full-time on-site role for an Operations Manager, with the main office located EDSA Starmall Shaw Mandaluyong City and residential units all over Metro Manila. The Operations Manager will oversee daily operations of all put condominiums listed on Airbnb as well as our production/utility facility to ensure the efficiency of business activities.

Responsibilities include monitoring and improving day-to-day activities, managing budgets, resources, and staff. The Operations Manager will also be responsible for ensuring compliance with policies and procedures, enhancing operational systems, and managing vendor relationships.

Qualifications

Strong analytical and problem-solving skills

Experience in operations, project management, or a similar role

Excellent organizational and leadership abilities

Proficiency in budgeting and resource allocation

Strong communication and interpersonal skills

Ability to manage vendor relationships

Bachelor's degree in Business Administration, Management, or related field

Experience in the real estate or property management industry is a plus

Contact: Karl from HR

Job Type: Full-time

• Company events
• Promotion to permanent employee

Ability to commute/relocate:

• Mandaluyong: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• How much is your expected monthly salary (PHP)?

Expected Start Date: 09/05/2025

Operations Manager

Posted today

Job Description

Responsibilities:

• Oversee the team's daily operations, including attendance, performance, and communication.
• Monitor team progress towards goals.
• Analyze and report business performance data to Client
• Evaluate team management performance.
• Ensure timely and transparent communication with Client
• Allocate resources to meet customer's long-term strategic needs.

Qualifications:

• Fluent in English (reading, writing, and speaking).
• Strong critical thinking, data analysis, empathy, soft skills, and coaching abilities; experience in team management.
• Strong troubleshooting and results-oriented mindset.

Bachelor's degree or higher.

With strong focus and experience in Logistics Operations.

Work Setup:

· Willing to work in McKinley, Taguig (office-based), Night Shift with flexible scheduling options to accommodate US time zones

· Flexible to work in a shifting schedule, including weekends (Saturday & Sunday) and Holidays

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Location

Operations Manager

Pasig City, National Capital Region ₱ Y RSD Human Resource Management Consultancy

Posted today

Job Description

Requirements:

At least 10 years as Operation Manager under BPO settings

At least College Graduate

Job Type: Full-time

Pay: Up to Php100,000.00 per month

• Paid training

Education:

• Bachelor's (Preferred)

Experience:

• Operations Manager: 10 years (Preferred)

Operations Manager

Posted today

Job Description

Job Description

As an Operations Manager, the resource will directly oversee the program functioning and personnel to ensure positive morale and effective daily operations. The resources will need to cater to the client and internal customers through the development and implementation of best cell center methods and procedures. The resources will need to come up suggestions and actions for system and process improvement employing the knowledge of daily and ground operations.

Responsibilities

· Manage multiple mid-size programs and teams in a healthcare LOB

· Ensure high and consistent performance on client KPIs and internal business targets

· Conduct team and performance reviews regularly

· Constantly assess client requirements and pre-empt potential pitfalls keeping delivery metrics foremost and ideate operational strategies to further client and company targets

· Establish a high standard for productivity, quality, and patient experience

· Manage and improve team's performance through performance monitoring, problem resolution and quality delivery measures.

· Summarize, collect and analyze program trends and data for regular performance reports and presentations Ensure associate and team morale is high through continuous positive and supportive interactions and on floor initiatives to ensure high performance.

· Aid human resources department in recruitment process by interviewing potential hires and outlining clear job expectations.

· Seamlessly coordinate and work with various departments

· Involve with energy and verve in organizational, projects, initiatives and programs whenever required

Qualifications

-At least 4+ years of work in a healthcare account specifically in a BPO set up

-Must have sufficient experience as an Operations Manager in a BPO Company

-Willing to work on-site in BGC, Taguig

Operations Manager

Posted today

Job Description

Operations Manager

The operations manager shall be responsible for overseeing the full business operations including process management, logistics & supply chain, productivity improvements, compliance, and operational support for business goals.

Key Responsibilities

A. Operations Management

• Lead the day to day operational activities, ensuring efficient workflow and timely execution of business processes
• Manage staff across different operational functions by ensuring daily tasks are carried out effectively
• Monitor inventory, logistics, and distribution activities to maintain cost efficiency and service quality
• Ensure timely compliance with company policies, industry standards, and regulatory requirements

B. Performance Monitoring & Reporting

• Lead the preparation of regular operational performance reports
• Review and analyze process outputs to identify gaps and improvement areas
• Report operational performance to management and propose action plans for better efficiency

C. Process Improvement & Controls

• Develop operational policies and procedures to ensure quality, consistency, and control
• Identify inefficiencies in business operations and lead process improvement initiatives
• Propose system or technology enhancements for streamlined and scalable operations

D. Business Partnering

• Collaborate with other departments to align operations with business objectives
• Support management in resource planning and allocation
• Conduct cost-benefit and productivity analysis to guide operational decision-making

Job Type: Full-time

Ability to commute/relocate:

• Taguig: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have any related education/ work experiences to general accounting, financial reports, tax & compliance, process improvements and decision support analysis?

What Locations Can I Find These Jobs In? #J-18808-Ljbffr

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