Quality Auditing Analyst

Job Title: Quality AnalystDepartment: Collections DepartmentKey Responsibilities:Monitor and evaluate calls and other customer interactions to ensure compliance with quality standards.Provide feedback and coaching to agents to drive performance improvement.Create and maintain QA reports and trackers to monitor quality metrics and trends.Identify process gaps...

Claims Quality AnalystRole Purpose:The primary responsibility of this role is to audit claims to ensure compliance with the Company's Operational Guidelines (COG) standards.Key Responsibilities:Conduct thorough audits of claims to assess compliance with COG standards and internal policies.Review and analyze claims documentation, ensuring accuracy and...

SJ Group Mandaluyong, National Capital Region, Philippines Associate Quality Assurance Analyst This role will be responsible to ensure service quality of day-to-day Global Shared Services operations: Conducting quality audit, service review, QA training, calibration sessions, customer experience analysis, and creating process improvements and projects to...

Quality Assurance Analyst Location: Mandaluyong, National Capital Region, Philippines Responsibilities Conduct thorough evaluations of calls to assess the quality and effectiveness of interactions. Verify that agents follow established procedures, compliance guidelines and regulatory requirements. Collaborate with various stakeholders to develop...

The Quality Analyst (QA) is responsible for monitoring, evaluating, and improving customer interactions to ensure compliance with company policies, business requirements, and industry standards. This role provides actionable insights and feedback to drive agent performance, enhance customer satisfaction, and maintain high service delivery standards in a...

We're looking for a results-driven Training and Quality Assurance Analyst to support our After-Sales Campaign, ensuring top-notch customer service and compliance across phone, chat, and email channels for the US and UK markets. This role is onsite in Mandaluyong with a shifting schedule. You'll audit interactions, analyze data, update materials, and drive...

Overview Role Purpose: The primary responsibility of this role is to audit claims to ensure compliance with the Company’s Operational Guidelines (COG) standards. Responsibilities Conduct thorough audits of claims to assess compliance with COG standards and internal policies. Review and analyze claims documentation, ensuring accuracy and completeness....

Overview ISTA Solutions is a leading Business Process Outsourcing (BPO) company, providing exceptional services to clients worldwide. We are currently searching for a dedicated and experienced Quality Analyst to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring the highest level of service quality for our clients....

The Audit and Controls Analyst will be responsible for ensuring the Credit & Collections team’s compliance to set standards and processes. The position will focus on working across the business to ensure that processes are adhered to and that the Credit & Collection continues to deliver high-quality transactions. Integrity, high accountability, and quality...

Sharpen Analytics That Drive Real-World Health Outcomes In the world of academic medicine, data isn't just numbers-it's knowledge in motion. At the Medical University of South Carolina (MUSC), one of the nation's top academic health systems, information fuels education, drives research, and sharpens patient care. With nearly two centuries of legacy and a...