Service Delivery Project Coordinator

4 weeks ago

Manila, Philippines Gear Inc. Full time

Overview

Gear Inc. is looking for a Project Officer for our AU Telco team. You\'ll help manage project coordination and contribute to the success of critical initiatives.

Responsibilities
  • Assist in the end-to-end management of telecommunications service delivery, from order initiation to completion.
  • Use Monday.com to track project timelines, allocate tasks, monitor progress, and ensure accountability.
  • Manage project communications and documentation using Halo PSA and other internal systems.
  • Coordinate with internal technical teams, suppliers, and vendors (including TPG Telecom) to fulfill installation and provisioning requirements.
  • Maintain accurate data in Zoho CRM, ensuring real-time project visibility and smooth handover between teams
  • Identify potential delays, risks, or conflicts in project delivery and escalate or recommend mitigation strategies
  • Prepare and distribute project status updates, reports, and meeting summaries
  • Assist the Project Manager in maintaining project compliance with internal standards and client SLAs
  • Support administrative duties including scheduling, documentation control, and stakeholder follow-ups
Qualifications & Experience
  • Experience in Telco AU accounts (QA, Trainer, Team Lead, Service Delivery, or Operations).
  • Good understanding of service delivery workflow.
  • Strong communication skills for dealing with internal teams, vendors, and clients.
  • Organized, detail-oriented, and comfortable working with timelines and compliance.
  • Familiarity with project tools (Monday.com, Zoho CRM, PSA tools) is a plus, but training will be provided .
  • Bachelors degree in Project Management, Telecommunications, Business, or a related field.
Work Setup

Not specified in original posting.

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