Associate Project Management and Transformation

6 days ago

Quezon City, Philippines Tech Mahindra Full time

Responsibilities

  • Collaborate with the Senior Manager to define project objectives, deliverables, and success metrics.
  • Assist in creating and maintaining detailed project plans, tracking timelines, budgets, and resources.
  • Act as a point of contact for project updates, facilitating communication between stakeholders and the project team.
  • Conduct risk assessments and work with the Senior Manager to develop and implement mitigation strategies.
  • Coordinate with internal teams, including operations, IT, and quality, to ensure alignment with project goals.
  • Support the development and documentation of business requirements, ensuring clarity and alignment across teams.
  • Leverage automation, speech analytics, AI technologies, and CCaaS solutions to drive project success and transformation outcomes.
  • Monitor the effectiveness of transformation initiatives, conducting evaluations and preparing reports on outcomes.
  • Assist in the development and dissemination of best practices and standard operating procedures post-implementation.
  • Foster a culture of continuous improvement by identifying opportunities for process optimization and providing actionable insights.
Qualifications
  • Bachelor’s degree in Business Administration, Project Management, Information Technology, or a related field.
  • Minimum of 3 years of experience in a project management or operations role, preferably in a BPO or shared services environment.
  • Familiarity with automation tools, speech analytics, AI technologies, and CCaaS platforms.
  • Strong organizational skills, with the ability to manage multiple priorities simultaneously.
  • Proficiency in project management tools (e.g., Microsoft Project, JIRA, Smartsheet).
  • Excellent communication and interpersonal skills to collaborate effectively with diverse stakeholders.
  • Knowledge of basic project management methodologies, including scope, risk, and stakeholder management.
  • Problem-solving mindset, with the ability to think creatively and deliver results under pressure.
Preferred Qualifications
  • Certification in project management methodologies (e.g., PMP, PRINCE2, Scrum).
  • Familiarity with digital transformation, process improvement, or advanced automation strategies.
  • Exposure to cross-functional dependencies in areas like operations, training, or quality management.
Competencies
  • Strong analytical skills for assessing project performance and identifying improvement areas.
  • Ability to pivot and adapt to evolving project requirements or roadblocks.
  • Commitment to maintaining high standards of quality and compliance in project deliverables.
  • Proficiency in integrating AI and automation technologies into project workflows.
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