Shared Delivery Analyst

3 weeks ago

Caloocan, Philippines Willis Towers Watson Full time

The Role

As an Analyst within the Shared Delivery Group of Pension Outsourcing, you will work with consultants and senior consultants on a variety of special projects for Fortune 1000 and other non-profit organizations.

As a Pension Outsourcing Shared Delivery Analyst you will contribute as part of a team to provide general administration support and basic pension administration tasks. You will perform requirements updates, system testing, recurring plan administration services and work assignments for clients’ defined benefit plans under the supervision of senior analysts and work with the client service delivery team as well as interface with clients to answer questions, resolve issues and complete projects. In this role you will partner with team members on the following objectives:

  • Perform with guidance from other team members, routine and recurring plan administration tasks for clients’ defined benefit plans (e.g., benefit calculations, annual data updates, assist with preparation of benefit statements)
  • Work cooperatively with other team members (Willis Towers Watson plan administrators, actuaries) to complete tasks and to ensure unified delivery of services
  • Gain a thorough understanding of the plan design (e.g., benefit formulas, options, eligibility)
  • Follow and update documentation materials as directed to maintain complete accurate work papers and audit trails
  • Learn and use Excellence tools and concepts to ensure efficient and quality output/service delivery
  • Perform system testing to ensure new functionality is accurate
  • Adhere to plan documents and government regulations in administering plans
  • Actively participate in team meetings and training activities
  • Be accountable to team members for agreements and commitments
The Requirements
  • Bachelors or Master’s degree
  • Solid Research and Data analytical skills
  • Work experience that demonstrates strong technical and/or client service skills
  • Ability to be a self-starter and work independently, but also cooperatively in a close team environment
  • Excellent oral and written communication skills
  • Excellent Microsoft Office skills, particularly in Excel
  • Well organized and detail oriented
  • At least 2 years related experience
  • Flexibility and proven ability to diagnose and resolve issues, strong client service orientation

WTW is an equal opportunity employer.

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