
Manager-Helpdesk and RAMP
2 days ago
Join to apply for the Manager-Helpdesk and RAMP role at Maxicare Healthcare Corporation
2 months ago Be among the first 25 applicants
Join to apply for the Manager-Helpdesk and RAMP role at Maxicare Healthcare Corporation
Primary Responsibility
Accountable for monitoring the day-to-day operations of Maxicare’s Helpdesks to ensure quality operations and meeting requirements at agreed target levels.
Key contributors for planning, organizing, managing, and controlling Customer Care, Helpdesk; helps establish objectives and strategies to ensure Corporate and Departmental business plans and Quality objectives are met.
Organizes value-adding activities; allocates adequate resources that contribute to achieving targeted goals; implements control to manage risks and ensure compliance. Manages direct reports and utilizes metrics to assess their actual performance; institutes specific developmental interventions to bridge performance gaps; and/or implement disciplinary measures based on consequences.
Duties and Responsibilities
- Reviews data, approves or disapproves coverage of out-patient and in-patient availments subject to assigned authority limits
- Sets up and manages the Helpdesk Operations nationwide
- Orients, assigns, coaches, counsels and provides discipline to Team Leads by enforcing adherence to Maxicare’s Policies and Procedures
Preferred Is a Graduate Of Any Medical-allied Course
Skills Requirement
Broad and Diverse: COMPREHENSIVE integration and coordination of DIVERSIFIED activities in major management areas Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Information Technology
- Industries Hospitals and Health Care
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