Manager-Helpdesk and RAMP

2 days ago


Makati, Philippines Maxicare Healthcare Corporation Full time

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Primary Responsibility
Accountable for monitoring the day-to-day operations of Maxicare’s Helpdesks to ensure quality operations and meeting requirements at agreed target levels.
Key contributors for planning, organizing, managing, and controlling Customer Care, Helpdesk; helps establish objectives and strategies to ensure Corporate and Departmental business plans and Quality objectives are met.
Organizes value-adding activities; allocates adequate resources that contribute to achieving targeted goals; implements control to manage risks and ensure compliance. Manages direct reports and utilizes metrics to assess their actual performance; institutes specific developmental interventions to bridge performance gaps; and/or implement disciplinary measures based on consequences.
Duties and Responsibilities

  • Reviews data, approves or disapproves coverage of out-patient and in-patient availments subject to assigned authority limits
  • Sets up and manages the Helpdesk Operations nationwide
  • Orients, assigns, coaches, counsels and provides discipline to Team Leads by enforcing adherence to Maxicare’s Policies and Procedures
Educational Background
Preferred Is a Graduate Of Any Medical-allied Course
Skills Requirement
Broad and Diverse: COMPREHENSIVE integration and coordination of DIVERSIFIED activities in major management areas Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology
  • Industries Hospitals and Health Care

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