Claims Supervisor

3 weeks ago


Makati, Philippines Gallagher Full time

Claims Supervisor (Employee Benefits) Gallagher Makati, National Capital Region, Philippines Monitoring of Accounts Management transactions Tracking of daily transactions received from various touch points and ensuring requests are properly attended to Coordination with customers and other groups to ensure completion of support requirements within agreed quality and timeline Ensuring deliverables are available within the committed turn‑around time to external and internal clients based on timelines such as but not limited to: Submission of Updated Masterlist Membership Updates Reimbursements Annual Check‑Up Coordination Wellness Program Coordination Disapproval Letters / Ineligibility advice Pending membership status due to incomplete data and requirements Assists in the implementation of accounts retention activities Provides necessary support to implement account retention program and activities in close coordination with Sales Team Receives and handles phone‑in and written client inquiries and concerns on membership movements, claims and availments Provides appropriate recommendation in addressing operational issues and elevates critical concerns, cases and requests for Management approval Coordinates with providers / insurers to ensure customer requests are implemented accurately and timely submission of deliverables to external clients Prepares and releases daily transmittals and correspondences to clients such as but not limited to: Reimbursements Automatically prepares Monitoring Reports on a weekly basis (Concern / Issue Tracker) Performs other tasks that may be assigned from time to time Seniority level Not Applicable Employment type Full‑time Job function Finance and Sales Insurance Referrals increase your chances of interviewing at Gallagher by 2x Get notified about new Claims Supervisor jobs in Makati, National Capital Region, Philippines . #J-18808-Ljbffr



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