Project Manager

Overview

As a member of the Change & Programme Management (C&PM) Center of Excellence, you will be at the heart of ITS's CoE, acting as a translator and enabler between our team and our stakeholders (ITS Leadership Team, Product Teams and ePMO).

Responsibilities

• You will be responsible for investigating, analysing, visualising, articulating, and solving complex problems and concepts, and making disciplined decisions based on available information.
• Your work will directly impact clients' high visibility ITS initiatives, advancing global key business priorities.
• This role has built-in variety and requires toggling across a range of efforts, sometimes as a coordinator, designer, or analyst, and often as the 'doer' to get efforts underway, pilot or prove a concept, or take the lead on an initiative.
• You will play a pivotal role in supporting the Learning & Development (L&D) team, particularly in the execution of related projects.

This role focuses on coordinating project schedules, managing resources and information, and ensuring clear and consistent communication across various teams. The successful candidate will support the planning, organization, and reporting of coaching sessions, while also preparing regular status updates to track progress and address any issues that may arise. Strong organizational, time management, and communication skills are essential to thrive in this position.

Key Duties And Activities Include

• Project analytics, support, and execution — In partnership with CoE leads, involved functions and Product teams, provide support, analyses, action planning and help execute key modules of work. Take an ownership posture, increasing with seniority.
• Project planning — Provide content expertise, project management skills, and change management experience to accelerate solution development. Crystallize objectives, milestones, metrics and deliverables, ensuring high potential for value delivery.
• Business cases and management updates — Write and support project-related business cases, investment proposals and execution plans, when needed.
• Tracking and analysis — Work with the C&PM PMO to monitor project KPIs and produce monthly dashboards for management visibility.
• Process optimization and reengineering — Define end-state processes/workflows and organizational models, plus the path to achieve those end states and needed resources.
• Project execution — Manage specific implementation efforts to ensure projects stay on course and objectives are realized on time and within budget.
• Change management and implementation — Coordinate with change managers to ensure plans include stakeholder engagement and communication, and work with IT Change & Communications to improve rollout and adoption.
• Best practices — Contribute to an inventory of well-run project initiatives and promote adoption of best practices within the network.
• Team development — Mentor junior team members and align project experience with career goals where possible.

Job Requirements Key Skills

• Project Management — Developing and executing complex project plans in a global environment with emphasis on accelerating execution and delivering value.
• Organizing and managing — Creating structure across activities and stakeholders, keeping details while providing big-picture alignment.
• Working in a fast-paced, complex environment — Analytical with the ability to manage multiple high-impact, time-sensitive deliverables.
• Drawing insights from data — Structuring and conducting analyses to inform project plans and business cases.
• Stakeholder engagement — Ability to listen, translate needs, and influence through matrix organizations.
• Structuring and analyzing information — Turning ideas into useful deliverables with strong attention to detail.
• Culture and collaboration — Commitment to colleagues’ experience and alignment with core purpose statements.
• Learning and adapting — Curious, open to feedback, and focused on continuous improvement.

Experience & Qualifications

• University degree or equivalent, ideally in a technical-related subject.
• Experience working with Senior Leadership stakeholders in a multinational, large-scale environment.
• Project and program management experience, including resource scheduling and utilization.
• Data analysis skills with ability to communicate key insights effectively.
• Curiosity and focus on continuous development and learning.
• Creativity and openness to innovative approaches, digital tools, and Agile methodologies.

Seniorities / Employment / Functions

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Project Management and Information Technology
• Industries: IT Services and IT Consulting

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