ITSM Senior Functional Consultant

4 weeks ago


Taguig, Philippines QuickStart Solutions Full time

On-site - Taguig >10 Yrs Exp Bachelor Full-time Share Job Description Implement, standardize, and optimize ITIL-based Service Management processes across large, multi-provider environments. Plan and lead end-to-end ITSM process implementations aligned with business and strategic objectives. Reengineer and design ITSM processes to improve productivity, quality, and service delivery, ensuring stakeholder alignment. Lead functional implementations using ITSM tools such as ServiceNow , collaborating closely with technical teams in an Agile environment. Develop and maintain process documentation , test scripts , and training materials . Conduct operational trainings and support organizational change management initiatives. Define, implement, and monitor KPIs and reporting to measure process effectiveness and drive continual improvement. Requirements BE/B.Tech required; MBA (IT/Operations) preferred. 10+ years of IT experience, including 6–8 years in ITIL process consulting or management . Hands‑on experience with ITSM tools such as ServiceNow (preferred) or equivalent. Strong communication and business writing skills . Proven leadership and team management experience. Skilled in ITIL process performance analysis and KPI evaluation . ServiceNow certification preferred. Working Location The Curve1630 3rd Ave, Taguig, Metro Manila, Philippines #J-18808-Ljbffr


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