Japanese-English Bilingual BPO Manager
3 weeks ago
Job Description
We are looking for a Japanese-English Bilingual Manager with strong BPO experience and proven leadership skills. The role involves overseeing bilingual operations, managing client relationships, and leading a team to ensure efficient service delivery. Fluency in Japanese and English is preferred to coordinate with clients effectively.
Exception: Non-Japanese speakers with solid BPO management experience and a strong track record in client acquisition and retention are welcome to apply.
Key Responsibilities:- Lead and oversee all communications between Japanese clients and internal teams within a BPO environment .
- Ensure seamless coordination and understanding across teams through accurate, professional-level Japanese-English translation and interpretation .
- Serve as the primary point of contact for Japanese clients, proactively addressing their concerns and maintaining high service standards.
- Supervise, mentor, and guide bilingual staff , particularly those handling client-facing roles, to uphold performance and service quality.
- Collaborate with operations managers and department heads to align internal processes with Japanese client expectations.
- Support the training and development of new and current bilingual staff, ensuring cultural and professional standards are met.
- Monitor team productivity, provide feedback, and help implement best practices within a fast-paced BPO setting.
- Promote culturally appropriate communication , both internally and externally, to ensure smooth client relationships.
- Native-level fluency in Japanese and English (reading, writing, and speaking) is highly preferred.
- Candidates born and raised in Japan or with equivalent cultural fluency are highly preferred.
- Minimum 2–3 years of experience in a BPO setting is strongly preferred, particularly in client-facing, supervisory, or leadership roles .
- Proven ability to lead teams , resolve conflicts, and drive results in a service-oriented environment.
- Excellent communication and interpersonal skills, with a client-focused mindset.
- Strong organizational and multitasking abilities; able to thrive under pressure and tight deadlines.
- Familiarity with BPO tools and platforms (CRMs, ticketing systems, internal dashboards) is an advantage.
- Native-level fluency in Japanese and English (reading, writing, and speaking) is highly preferred.
- Candidates born and raised in Japan or with equivalent cultural fluency are highly preferred.
- Minimum 2–3 years of experience in a BPO setting with client-facing, supervisory, or leadership roles is preferred.
- Proven ability to lead teams, resolve conflicts, and drive results in a service-oriented environment.
- Excellent communication and interpersonal skills, with a client-focused mindset.
- Strong organizational and multitasking abilities; able to thrive under pressure and tight deadlines.
- Familiarity with BPO tools and platforms (CRMs, ticketing systems, internal dashboards) is an advantage.
If the position requires you to work overseas, please be vigilant and beware of fraud.
If you encounter an employer who has the following actions during your job search, please report it immediately:
- withholds your ID
- requires you to provide a guarantee or collects property
-
IT (Japanese Bilingual)
4 weeks ago
cebu city, Philippines Nityo Infotech Full timeJob Opportunity: Japanese Bilingual IT Specialist We are looking for a Japanese Bilingual IT Specialist to join our team. The ideal candidate will have strong technical expertise and the ability to communicate effectively in both English and Japanese (Nihongo). Job Responsibilities -- Provide IT support to clients and internal teams, ensuring smooth...
-
IT JAPANESE BILINGUAL
2 weeks ago
Quezon City, Philippines HRTX Full timeOverview We are actively hiring IT Japanese Bilingual Java Developers to join our growing team. This role is ideal for professionals with a background in Java development and proficiency in Japanese and English languages. Candidates with Japanese Language Proficiency Test (JLPT) levels N1 to N3 are highly preferred, though N4N5 levels will also be...
-
Japanese Bilingual Associate – Email
2 weeks ago
Mandaluyong City, National Capital Region, Philippines ESOL IT SERVICES INC. Full time ₱104,000 - ₱130,878 per yearJob Overview:Are you a Japanese language expert with a passion for customer service and professional communication? We are looking for a highly motivated and detail-oriented Japanese Bilingual Associate to join our growing teamIn this role, you will handle email and chat inquiries from customers in both Japanese and English. You'll be the front line in...
-
Japanese BPO Operations Supervisor
2 weeks ago
Quezon City, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱800,000 - ₱1,200,000 per yearTASQ is looking to hire a Japanese Operations Supervisor for a position in Quezon City. The initial pre-screening interview will be conducted via phone. **Position Overview: Japanese Operations Supervisor (Eastwood)** - **Work Schedule:** Monday to Friday, from 8 AM to 5 PM, with minimal overtime of 30 minutes to 1 hour depending on business demands....
-
Japanese BPO Operations Supervisor
2 weeks ago
Quezon City, Philippines TASQ Staffing Solutions Full timeTASQ is looking to hire a Japanese Operations Supervisor for a position in Quezon City. The initial pre-screening interview will be conducted via phone. **Position Overview: Japanese Operations Supervisor (Eastwood)** - **Work Schedule:** Monday to Friday, from 8 AM to 5 PM, with minimal overtime of 30 minutes to 1 hour depending on business demands....
-
Cebu City, Central Visayas, Philippines OfficePartners, 360 Inc. Full time ₱40,000 - ₱60,000 per yearAbout the RoleWe are looking for a Japanese Bilingual Customer Service Representative to join our growing team in Cebu City. The role focuses on providing excellent customer support by assisting clients in both Japanese and English, ensuring prompt and accurate service while maintaining customer satisfaction.Key ResponsibilitiesRespond to customer inquiries...
-
Japanese Bilingual Customer Service Associate
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Sutherland Full time ₱900,000 - ₱1,200,000 per yearAs a Bilingual Customer Support Representative (English and Japanese), you will assist users with troubleshooting platform and device issues, handling customer inquiries, and providing exceptional support across multiple channels. You'll navigate various CRM tools, manage multiple tasks efficiently, and contribute to process improvements in a multicultural...
-
Japanese Bilingual Recruiter
4 weeks ago
Iloilo City, Philippines The VITO Group Full timeWe are hiring a talented and dedicated Bilingual Recruitment Consultant with specialized expertise in catering to Japanese clients across diverse industries. As a Bilingual Recruitment Consultant, you will be responsible for the end-to-end recruitment process, from sourcing and screening to conducting interviews, providing endorsements, and managing client...
-
Cebu City, Philippines OfficePartners360 (OP360) Full timeJOB SUMMARY As a Japanese Bilingual CSR, you will be the primary contact for Japanese-speaking customers, handling inquiries, troubleshooting, and providing excellent customer support across multiple channels. KEY RESPONSIBILITIES - Deliver outstanding customer service and sales in both Japanese and English. - Handle product inquiries, sales, order...
-
Japanese Bilingual Customer Service Agent
14 hours ago
Tarlac City, Central Luzon, Philippines Sutherland Full time ₱150,000 - ₱250,000 per yearAs a Project-Based Japanese Bilingual Customer Service Associate for our Online Shopping & E-Commerce account in Tarlac, you'll be handling order-related inquiries. You'll assist customers with return or refund issues, guide them through the process of returning items, and help them change or cancel their orders as needed. Your support will ensure a seamless...
