Japanese-English Bilingual BPO Manager

3 days ago

Cebu City, Philippines Upsell Technologies Philippines, Inc. Full time

Job Description

We are looking for a Japanese-English Bilingual Manager with strong BPO experience and proven leadership skills. The role involves overseeing bilingual operations, managing client relationships, and leading a team to ensure efficient service delivery. Fluency in Japanese and English is preferred to coordinate with clients effectively.

Exception: Non-Japanese speakers with solid BPO management experience and a strong track record in client acquisition and retention are welcome to apply.

Key Responsibilities:
  • Lead and oversee all communications between Japanese clients and internal teams within a BPO environment .
  • Ensure seamless coordination and understanding across teams through accurate, professional-level Japanese-English translation and interpretation .
  • Serve as the primary point of contact for Japanese clients, proactively addressing their concerns and maintaining high service standards.
  • Supervise, mentor, and guide bilingual staff , particularly those handling client-facing roles, to uphold performance and service quality.
  • Collaborate with operations managers and department heads to align internal processes with Japanese client expectations.
  • Support the training and development of new and current bilingual staff, ensuring cultural and professional standards are met.
  • Monitor team productivity, provide feedback, and help implement best practices within a fast-paced BPO setting.
  • Promote culturally appropriate communication , both internally and externally, to ensure smooth client relationships.
  • Native-level fluency in Japanese and English (reading, writing, and speaking) is highly preferred.
  • Candidates born and raised in Japan or with equivalent cultural fluency are highly preferred.
  • Minimum 2–3 years of experience in a BPO setting is strongly preferred, particularly in client-facing, supervisory, or leadership roles .
  • Proven ability to lead teams , resolve conflicts, and drive results in a service-oriented environment.
  • Excellent communication and interpersonal skills, with a client-focused mindset.
  • Strong organizational and multitasking abilities; able to thrive under pressure and tight deadlines.
  • Familiarity with BPO tools and platforms (CRMs, ticketing systems, internal dashboards) is an advantage.
Qualifications
  • Native-level fluency in Japanese and English (reading, writing, and speaking) is highly preferred.
  • Candidates born and raised in Japan or with equivalent cultural fluency are highly preferred.
  • Minimum 2–3 years of experience in a BPO setting with client-facing, supervisory, or leadership roles is preferred.
  • Proven ability to lead teams, resolve conflicts, and drive results in a service-oriented environment.
  • Excellent communication and interpersonal skills, with a client-focused mindset.
  • Strong organizational and multitasking abilities; able to thrive under pressure and tight deadlines.
  • Familiarity with BPO tools and platforms (CRMs, ticketing systems, internal dashboards) is an advantage.
Working Location

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately:

  • withholds your ID
  • requires you to provide a guarantee or collects property
#J-18808-Ljbffr

  • IT (Japanese Bilingual)

    7 days ago

    cebu city, Philippines Nityo Infotech Full time

    Job Opportunity: Japanese Bilingual IT Specialist We are looking for a Japanese Bilingual IT Specialist to join our team. The ideal candidate will have strong technical expertise and the ability to communicate effectively in both English and Japanese (Nihongo). Job Responsibilities -- Provide IT support to clients and internal teams, ensuring smooth...

  • Japanese BPO Operations Supervisor

    2 weeks ago

    Quezon City, Philippines TASQ Staffing Solutions Full time

    TASQ is looking to hire a Japanese Operations Supervisor for a position in Quezon City. The initial pre-screening interview will be conducted via phone. **Position Overview: Japanese Operations Supervisor (Eastwood)** - **Work Schedule:** Monday to Friday, from 8 AM to 5 PM, with minimal overtime of 30 minutes to 1 hour depending on business demands....

  • Japanese Bilingual Associate – Email

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines ESOL IT SERVICES INC. Full time ₱104,000 - ₱130,878 per year

    Job Overview:Are you a Japanese language expert with a passion for customer service and professional communication? We are looking for a highly motivated and detail-oriented Japanese Bilingual Associate to join our growing teamIn this role, you will handle email and chat inquiries from customers in both Japanese and English. You'll be the front line in...

  • Japanese Bilingual Recruiter

    1 week ago

    Tarlac City, Central Luzon, Philippines The VITO Group Full time

    We are hiring a talented and dedicated Bilingual Recruitment Consultant with specialized expertise in catering to Japanese clients across diverse industries. As a Bilingual Recruitment Consultant, you will be responsible for the end-to-end recruitment process, from sourcing and screening to conducting interviews, providing endorsements, and managing client...

  • Japanese Bilingual Recruiter

    5 days ago

    Iloilo City, Philippines The VITO Group Full time

    We are hiring a talented and dedicated Bilingual Recruitment Consultant with specialized expertise in catering to Japanese clients across diverse industries. As a Bilingual Recruitment Consultant, you will be responsible for the end-to-end recruitment process, from sourcing and screening to conducting interviews, providing endorsements, and managing client...

  • Japanese Bilingual

    1 week ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱100,000 - ₱121,000 per year

    Advertising Search Engines (Japanese)Job Description – Japanese Bilingual CSR (Advertising Account)Role: Customer Service Representative (CSR)Scope of Work: Customer service for a search engine advertising platform.Handle voice, email, and chat support.Assist clients with concerns related to advertisements, billing, payments, and personal information...

  • Japanese-speaking Operations Supervisor

    2 weeks ago

    Quezon City, Philippines TASQ Staffing Solutions Full time

    TASQ is looking to fill an on-site position for a Japanese Operations Supervisor ASAP .The pre-screening interview will take place over the phone About the job Japanese Operations Supervisor (Eastwood) Work Schedule: Monday to Friday, 8am - 5pm with minimal OT of 30 mins to 1 hour depending on the business needs Responsibilities: Supervise 15 bilingual...

  • Japanese Speaking Admin Coordinator

    3 days ago

    Cebu City, Philippines Upsell Technologies Philippines, Inc. Full time

    Overview The Japanese Bilingual Admin Coordinator will be responsible for managing essential business documentation, performing administrative tasks, and handling Japanese workers' visa processing and related documents. This role includes preparing regular reports for submission to the Head Office and supporting smooth communication between teams....

  • Bilingual Customer Research Analyst

    5 days ago

    Quezon City, Philippines RELX Full time

    RELX Quezon City, National Capital Region, Philippines Overview A Bilingual Customer Research & Analytics Analyst is responsible in performing web-based research on technology driven corporations and institutions and in validating and quality-assuring patent data by assigning patents to their accurate commercial owners and verifying their legal validity and...

  • Japanese Assistant BPO Manager

    2 weeks ago

    Quezon City, Philippines TASQ Staffing Solutions Full time

    TASQ is urgently seeking an on-site Japanese Assistant Contact Center Manager for its location in Quezon City. The pre-screening interview will be held over the phone. **Position Overview: Japanese Assistant Contact Center Manager** **Experience Requirements:** - Proficient in sales, especially in digital marketing (including consultative selling and...