Japanese BPO Operations Supervisor

3 days ago


Quezon City, Philippines TASQ Staffing Solutions Full time

TASQ is looking to hire a Japanese Operations Supervisor for a position in Quezon City. The initial pre-screening interview will be conducted via phone. **Position Overview: Japanese Operations Supervisor (Eastwood)** - **Work Schedule:** Monday to Friday, from 8 AM to 5 PM, with minimal overtime of 30 minutes to 1 hour depending on business demands. **Responsibilities:** - Supervise a team of 15 bilingual agents. - Assist in developing and improving operational procedures. - Coach, motivate, reward, counsel, and handle disciplinary actions as necessary. - Deliver high-quality service to both internal and external customers, both online and offline. - Support agents in customer interactions that require special attention and take customer calls as needed. - Facilitate open communication among agents, supervisors, and management. **Requirements:** - Proficient in the Japanese language. - Fluent in English. - At least 1 year of experience in a team leader role. - Willingness to work in Eastwood, Quezon City. **Preferred Qualifications:** - Experience as a Team Leader in the BPO industry. - Knowledge of the BPO sector. - Previous sales experience.



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