Japanese BPO Operations Supervisor
2 weeks ago
TASQ is looking to hire a Japanese Operations Supervisor for a position in Quezon City. The initial pre-screening interview will be conducted via phone.
**Position Overview: Japanese Operations Supervisor (Eastwood)**
- **Work Schedule:** Monday to Friday, from 8 AM to 5 PM, with minimal overtime of 30 minutes to 1 hour depending on business demands.
**Responsibilities:**
- Supervise a team of 15 bilingual agents.
- Assist in developing and improving operational procedures.
- Coach, motivate, reward, counsel, and handle disciplinary actions as necessary.
- Deliver high-quality service to both internal and external customers, both online and offline.
- Support agents in customer interactions that require special attention and take customer calls as needed.
- Facilitate open communication among agents, supervisors, and management.
**Requirements:**
- Proficient in the Japanese language.
- Fluent in English.
- At least 1 year of experience in a team leader role.
- Willingness to work in Eastwood, Quezon City.
**Preferred Qualifications:**
- Experience as a Team Leader in the BPO industry.
- Knowledge of the BPO sector.
- Previous sales experience.
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