IT Operations Analyst

1 week ago

Taguig, Philippines We Search @ Searchers & Staffers Corp. Full time

Job Overview On-site - Taguig. 1-3 Yrs Exp. Bachelor. Full-time. Qualifications Basic knowledge of networking, server concepts and incident response principles. At least 2-4 years of experience in revenue monitoring, alert triage, or a related field. Familiar with ITIL framework or have undergone ITIL foundation training Familiarity on ticketing systems (i.e. Jira, ServiceNow, etc.) Previous experience in a leadership or senior analyst role is a plus Experience with monitoring tools, dashboards, and data analysis platforms. May require shift-based work or on-call support for critical issues. Willing to work on a required shift, including evenings, weekends, and holidays, depending on business needs. Responsibilities Oversee the daily activities of analysts, ensuring all monitoring tasks are performed efficiently. Act as the first escalation point for analysts when revenue drops or critical alerts arise. Assist the team with investigations, troubleshooting, and identifying resolutions. Ensure revenue trends and alerts are being actively monitored and analyzed. Review flagged anomalies and validate findings before escalating to the Manager or other teams. Maintain detailed documentation of incidents, investigations, and resolutions. Coordinate with other departments to resolve minor issues before escalating to the appropriate department. Identify inefficiencies in monitoring processes and recommend enhancements. Train and mentor team members on best practices, tools, and troubleshooting techniques. Ensure compliance with escalation protocols and incident response procedures. Compile and review reports on revenue fluctuations, alert trends, and issue resolution metrics. Assist in preparing detailed reports for upper-level officers. Working Location Preview Recruitment Specialist We Search @ Searchers & Staffers Corp. Active within seven days Safety and Compliance If the position requires you to work overseas, please be vigilant and beware of fraud. If you encounter an employer who has the following actions during your job search, please report it immediately withholds your ID, requires you to provide a guarantee or collects property, #J-18808-Ljbffr

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