WordPress Customer Support

3 weeks ago

cebu, Philippines JK Network Services Full time

COMPANY PROFILE: Creative Company who is one of the leading European provider of online presence solutions, cloud hosting, and digital marketing services, empowering businesses to establish and grow their digital footprint. Position: WordPress Customer Support Company Industry: Creative / Digital Design Industry Work Location: Cebu IT Park, Cebu City Work Schedule: Monday to Friday Salary: Php 22,000 - Php 28,000 gross Work Set Up: Hybrid JOB REQUIREMENTS: Experience in Customer Support or Technical Support (WordPress background is a big plus) Strong communication skills (verbal & written) Professional, patient, and composed under pressure Knowledge of WordPress basics, plugins, and troubleshooting Familiarity with PHP, MySQL, HTML, CSS, or JavaScript JOB RESPONSIBILITIES: Assisting customers with WordPress installation, plugins, and troubleshooting Explaining technical issues in simple, user-friendly terms Using ticketing/helpdesk systems to manage support requests Guiding users step-by-step to resolve issues Collaborating with the team to deliver excellent customer experiences RECRUITMENT PROCESS: (Online and Onsite)

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