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IT Service Desk
4 weeks ago
On-site - Quezon City 3-5 Yrs Exp Bachelor Full-time
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Job Description- An IT Service Desk - Tier 2 Technician provides advanced technical support for more complex issues that Tier 1 cannot resolve. They handle escalated incidents, perform in-depth troubleshooting, and work on problems related to hardware, software, and network systems. Tier 2 technicians may also assist with system configurations, manage user accounts, and implement solutions to prevent future issues. They collaborate with other IT teams to resolve complex problems, ensuring a high level of service and user satisfaction.
- Graveyard Shift
- Must be a college graduate
- Must have 2-3years of experience as a TSR or IT Service Desk
- Must have prior experience with Service Now or Active Directory
- Must have an IT Service Desk Level 2 support experience in a BPO setting
- Must be willing to work onsite
- Must be amenable to work in shifting schedules
HR Talent and Culture Stark Asia Solutions Inc.
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