Infrastructure Specialist System Administration

Infrastructure Specialist System Administration

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About the role

Artech Technology Inc is seeking a skilled Infrastructure Specialist for a contract role to join our dynamic team in Quezon City, Metro Manila. As an Infrastructure Specialist, you will be responsible for the efficient management and maintenance of our company's critical IT infrastructure, ensuring the smooth and secure operation of our systems.

Summary: We are seeking a Citrix Administrator (2–5 years experience) with strong expertise in XenApp and XenDesktop across multiple sites and farms. The role involves design, implementation, troubleshooting, and upgrades of Citrix environments.

Key Responsibilities:

• Administer and support Citrix XenApp & XenDesktop.
• Perform farm upgrades, migrations, and configuration.
• Manage roaming/streaming profiles, Citrix printers, and policies.
• Work with Citrix Secure Gateway, Web Interface, NetScaler.
• Troubleshoot and optimize Citrix environment performance.

Requirements:

• 2–5 years of experience in Citrix Administration.
• Hands-on experience in design, implementation, and troubleshooting.
• Knowledge of VMware-based Citrix farm management is an advantage.

About us

Artech Technology Inc is a leading provider of innovative IT solutions and services. Our mission is to empower businesses with cutting-edge technology that drives growth and transformation. With a team of passionate and skilled professionals, we are dedicated to delivering exceptional value to our clients and fostering a collaborative, inclusive, and dynamic work culture.

Apply now

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0

Support Representative

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The Spanish Bilingual Support Representative will be responsible for effectively communicating with clients in Spanish and English through calls, emails, and text messages.

Job Responsibilities

• Outreach: Initiate contact with clients to address various matters such as document submissions, invoice payments, and general inquiries.
• Document Management: Request necessary documents from clients and ensure that they are completed accurately and in a timely manner. Guide clients through the signing process as needed.
• Invoice Management: Notify clients of overdue invoices and provide assistance with payment processing if required.
• Customer Support: Handle incoming calls from clients regarding queries related to document signing, invoice payments, and other business matters. Explain the company's business model and the rationale behind invoicing practices.
• Training: Educate clients on the company's business model, services offered, and any relevant policies or procedures.

Requirements:

• Fluent in Spanish and English, both written and verbal.
• Excellent communication skills with a customer-centric approach.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Proficient in basic computer applications and comfortable using communication tools such as email and messaging platforms.
• Previous experience in customer service or support roles preferred.
• Ability to adapt to changing business needs and work effectively in a fast-paced environment.

System Requirements

• At least 15mbps for main internet and at least 10mbps for backup
• A desktop or laptop that has an i5 processor with at least 8 GB RAM and an i3 processor for backup
• Note: Back-ups should still be able to function when there is a power interruption
• A webcam
• Quiet, Dedicated Home Office
• Smartphone
• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
• Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
• Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
• Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.

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1

Customer Support Representative

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Role: Customer Support Representative

Compensation: Competitive Basic Salary

Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, Night Differential (If applicable).

Work Schedule: 5-day work week, Saturday - Wednesday, 8:00 PM to 5:00 AM Philippine time

Work Setup: Work-from-Office (San Fernando, Pampanga)

Job Duties and Responsibilities:

• Handle customer inquiries by providing solutions, often within a time limit to ensure the customer is satisfied (For example: pre-sale, billing, shipping, order processing and product technical inquiries)
• Process return authorizations, orders, and requests
• Identify customer needs or desires in order to recommend the appropriate product or service
• Follow up on sales lead, create quotes, and complete final sales
• Learn the software systems used by the company to be able to communicate effectively with incoming inquiries (Salesforce, NetSuite)
• Work with other team members when necessary to resolve customer inquiries
• Provide feedback to management to help improve sales, marketing, and business processes

Qualifications:

• A college diploma or certification in a related program considered an asset (Ex.
• Administrative Assistant, Sales, Call Center/Customer Service Skills Certification)
• 2 years+ years experience in a fast-paced customer service setting responding to emails
• Experience using Microsoft Office
• Strong communication and interpersonal skills
• Strong sense of empathy and understanding of customer needs
• Excellent organization and time management skills
• Highly motivated self-starter within a team environment
• Detail oriented problem solver
• Ability to work in a fast-paced ever-changing environment

You Will Stand Out If:

• You have experience using NetSuite, Salesforce, or Seller Central
• You have experience working in an e-commerce environment You have a good understanding of consumer electronics

Job Type: Full-time

Pay: From Php30,000.00 per month

• Company Christmas gift
• Company events
• Health insurance
• Staff meals provided

Experience:

• NetSuite, Salesforce, or Seller Centra: 2 years (Preferred)
• E-commerce environment : 2 years (Preferred)
• good understanding of consumer electronics: 2 years (Preferred)

Language:

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2

Customer Support Representative

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Job Description

The Role

We are looking for a CUSTOMER SUPPORT SAVAGE who can help us maintain ZERO inbox and keep our customers happy .

Here's the deal.

We need someone who has unquestionable capabilities of doing this job.

Your Daily Grind Looks Like This

• Handle credit upgrades and any credit adjustments
• Manage customer's account information
• Own creating team accounts for customers who upgrade to team accounts
• Coordinate onboarding calls and confirm scheduling
• Create and edit customer invoices
• Escalate complex issues to development teams
• Jump on Google Meet calls to troubleshoot with customers

What I'm Looking For

Someone who LOVES helping people and making them feel heard

A person who can handle mundane tasks without losing focus or energy

Someone who's RELIABLE - always on time, consistent, does what needs to be done

A support ninja who can troubleshoot issues and communicate CLEARLY with developers

Requirements That Are NON-NEGOTIABLE

• Work U.S. hours (flexible time zone within U.S. and can live outside of the US)

• Experience in customer support roles

• Experience using Intercom and Stripe

• Troubleshooting experience and comfortable communicating with developers

• Willing to jump on Google Meet calls to help customers

• Must have a Mac

• Ok with a Contract position (no medical benefits)

Dont Apply If

• You are low energy and don't like being a hype man/woman
• You are not genuinely motivated by helping people
• Don't want to be a part of a team
• You can't commit to 6 days a week
• You get frustrated with repetitive tasks
• You're not comfortable on video calls with customers

Apply If

• You can bring
  EXCITEMENT AND ENERGY

every single day
- You're obsessed with helping people succeed
- You can stay focused on mundane tasks without losing energy
- You want to be part of a fast-moving startup
- The idea of keeping our inbox at ZERO excites you
- You have UNQUESTIONABLE commitment levels

We move FAST, we expect results, and we reward people who keep our customers happy.

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3

Customer Support Representative

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Job Description

We are mass hiring for Call Center Agents as prior in our Metro Manila sites

Sapient is URGENTLY HIRING APPLY TODAY AND GET HIRED IMMEDIATELY

Responsibilities:

• Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution.
• Update and maintain accurate records of customer interactions, transactions, and order details in the system.
• Stay updated on company policies, procedures, and services to provide accurate information to customers
• Contribute to a positive and collaborative team environment.

Our Awesome Benefits:

• Monthly Commissions
• Pioneer, Non-voice, and Easy Accounts Available
• HMO with 2 FREE Dependents from Day 1
• Free Coffee and Biscuits at the office
• Paid leaves, OT & holiday pay
• Government-mandated benefits & 13th-month pay
• Fast-Track Career Growth for top performers
• Retirement/Life Insurance for Qualified Staff
• Incentives and Signing Bonuses and other Premium Benefits for you to enjoy.

Job Types: Full-time, New-Grad, Permanent

• Additional leave
• Company events
• Health insurance
• Paid training

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4

Customer Support Representative

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Job Description

We are mass hiring for Call Center Agents as prior in our Metro Manila sites

Sapient is URGENTLY HIRING APPLY TODAY AND GET HIRED IMMEDIATELY

Responsibilities:

• Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution.
• Update and maintain accurate records of customer interactions, transactions, and order details in the system.
• Stay updated on company policies, procedures, and services to provide accurate information to customers
• Contribute to a positive and collaborative team environment.

Our Awesome Benefits:

• Monthly Commissions
• Pioneer, Non-voice, and Easy Accounts Available
• HMO with 2 FREE Dependents from Day 1
• Free Coffee and Biscuits at the office
• Paid leaves, OT & holiday pay
• Government-mandated benefits & 13th-month pay
• Fast-Track Career Growth for top performers
• Retirement/Life Insurance for Qualified Staff
• Incentives and Signing Bonuses and other Premium Benefits for you to enjoy.

Job Types: Full-time, New-Grad, Permanent

• Additional leave
• Company events
• Health insurance
• Paid training

This advertiser has chosen not to accept applicants from your region.

5

Customer Support Representative

Posted today

Job Viewed

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Job Description

We are mass hiring for Call Center Agents as prior in our Metro Manila sites

Sapient is URGENTLY HIRING APPLY TODAY AND GET HIRED IMMEDIATELY

Responsibilities:

• Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution.
• Update and maintain accurate records of customer interactions, transactions, and order details in the system.
• Stay updated on company policies, procedures, and services to provide accurate information to customers
• Contribute to a positive and collaborative team environment.

Our Awesome Benefits:

• Monthly Commissions
• Pioneer, Non-voice, and Easy Accounts Available
• HMO with 2 FREE Dependents from Day 1
• Free Coffee and Biscuits at the office
• Paid leaves, OT & holiday pay
• Government-mandated benefits & 13th-month pay
• Fast-Track Career Growth for top performers
• Retirement/Life Insurance for Qualified Staff
• Incentives and Signing Bonuses and other Premium Benefits for you to enjoy.

Job Types: Full-time, New-Grad, Permanent

• Additional leave
• Company events
• Health insurance
• Paid training

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6

Customer Support Representative

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Job Description

TaskUs is hiring a Full time Customer Support Representative role in Meycauayan, Central Luzon. Apply now to be part of our team.

Job summary:

• 1 year of relevant work experience required for this role

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7

Customer Support Representative

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Job Description

We are currently looking for a dedicated and customer-focused individual within the dental field to join our client's team as a Customer Service Representative. The successful candidate will play a crucial role in delivering exceptional service to our clients, addressing their inquiries, and ensuring a positive customer experience.

Job Responsibilities

Customer Interaction:

• Engage with customers in a friendly and professional manner to address their questions and concerns.
• Provide information about dental services, procedures, and any related inquiries.

Appointment Scheduling:

• Efficiently schedule and manage appointments for clients, coordinating with dental professionals and staff to ensure optimal scheduling.

Insurance Coordination:

• Assist clients with insurance-related inquiries, verifying coverage, and providing necessary information to facilitate seamless payment processing.

Problem Resolution:

• Address and resolve customer issues promptly and effectively, ensuring a positive resolution and customer satisfaction.

Product Knowledge:

• Develop and maintain a comprehensive understanding of dental products, services, and procedures to better assist customers.

Documentation:

• Maintain accurate and up-to-date customer records in the database.
• Document customer interactions, issues, and resolutions for future reference and continuous improvement.
• Work closely with dental professionals and administrative staff to ensure a coordinated and seamless customer service experience.
• Actively participate in team meetings and training sessions as required to stay informed about updates and improvements in service protocols.

Requirements:

• Previous experience in customer service, preferably in a dental setting
• Knowledge of dental procedures, terminology, and insurance processes.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities.
• Proficiency in using customer service software and office applications.

Minimum Technical and Work Environment Requirements:

• Internet Connection:
• Primary internet connection with a minimum speed of 15 Mbps.
• Backup internet connection with at least 10 Mbps.
• Backup connection must be capable of supporting work during a power outage.
• Primary Device:
• Desktop or laptop equipped with at least:
• Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.
• A minimum of 8 GB RAM.
• Backup Device:
• Must meet or exceed the performance of an Intel Core i3 processor.
• Must be functional during power interruptions.
• A quiet, dedicated home office space.
• Peripherals and Workspace: A smartphone for communication and verification purposes.
• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
• Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
• Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
• Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.

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8

Customer Support Representative

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Job Description

**Role Title: Customer Support Representative

ECLARO: A quick Summary**
ECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada, UK, Ireland, Australia and the Philippines. We are dedicated to a singular purpose: providing the Right People to meet every client's needs and solve business challenges through strategic staffing, permanent placement, custom outsourcing & offshoring. Utilizing our proprietary TRINIT-E Service Maturity Model, we help clients implement programs to promote innovation, automation and process improvement.

About the role:
We are seeking highly motivated and dedicated
Customer Service Representative
to join our team. As a Customer Service Representative, you will be responsible for delivering exceptional service to our clients by handling inquiries, providing assistance, and resolving issues in a professional and efficient manner.

Key Responsibilities:

• Handle customer inquiries and provide accurate information about products and services
• Assist customers in resolving account-related issues or concerns
• Process transactions and maintain accurate customer records
• Ensure customer satisfaction by delivering prompt and efficient service
• Escalate complex issues to appropriate departments for further assistance
• Adhere to company policies, procedures, and security measures to protect customer information
• Meet performance metrics such as call quality, resolution time, and customer satisfaction

Qualifications:

• Are a college graduate, with or without a background in the Customer Experience Solutions industry
• Have at least six (12) months of background in the Customer Experience Solutions industry
• Have good English communication skills, both written and verbal
• Have excellent customer service, problem-solving, and multitasking skills
• Have superb computer skills, with proficiency in navigating multiple systems
• Are open to working on a rotating schedule, which may include night shifts, weekends, and holidays as needed. Must be available to work onsite.

What We Offer:

• Competitive salary and benefits package
• Opportunities for career growth and development
• Supportive and dynamic team environment
• Continuous training to enhance your skills

If you are passionate about providing top-notch customer service and are eager to grow in the financial services industry, we encourage you to apply

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9

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