Partner Onboarding Manager

1 week ago

Mandaluyong, Philippines Maya Full time

Overview

Maya Mandaluyong, National Capital Region, Philippines

Sr. Partner Onboarding Manager

Shape the future of partner success at Maya.

We're looking for a strategic and driven Sr. Partner Onboarding Manager to lead the end-to-end onboarding, provisioning, and offboarding of Maya’s commercial partners—including merchants, remittance tie-ups, disbursement partners, corporate savings clients, and future business solutions.

This is a high-impact leadership role where you\'ll drive operational excellence, build scalable processes, and collaborate across teams to deliver seamless partner experiences. If you\'re passionate about fintech, thrive in fast-paced environments, and know how to turn strategy into execution—this role is for you.

What You’ll Do
  • Lead the full lifecycle of partner onboarding and offboarding for Maya’s commercial ecosystem.
  • Ensure compliance with KYC/KYB, AML, and regulatory standards while managing risk.
  • Monitor SLAs, optimize turnaround times, and drive accuracy and efficiency.
  • Design and implement scalable onboarding strategies that support business growth.
  • Collaborate with Sales, Compliance, Product, Tech, Finance, and more to streamline partner journeys.
  • Analyze performance metrics to uncover insights and drive continuous improvement.
  • Champion new tools and automation initiatives through testing and pilot launches.
  • Foster a partner-first mindset that drives satisfaction and long-term retention.
  • Coach and lead a high-performing onboarding team with a culture of accountability.
  • Align onboarding operations with company-wide strategic goals.
What You Need to Succeed
  • Graduate of any 4-year business course.
  • 8–10 years of operations experience in fintech or financial institutions.
  • Proven leadership in deposit account opening, partner onboarding, or account provisioning.
  • Strong communication, analytical, and presentation skills.
  • Detail-oriented, data-driven, and comfortable working with numbers.
  • Highly adaptable and thrives in dynamic, fast-paced environments
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