Partner Onboarding Manager

6 days ago

Mandaluyong, Philippines Maya Full time

Overview Maya Mandaluyong, National Capital Region, Philippines Sr. Partner Onboarding Manager Shape the future of partner success at Maya. We're looking for a strategic and driven Sr. Partner Onboarding Manager to lead the end-to-end onboarding, provisioning, and offboarding of Maya’s commercial partners—including merchants, remittance tie-ups, disbursement partners, corporate savings clients, and future business solutions. This is a high-impact leadership role where you\'ll drive operational excellence, build scalable processes, and collaborate across teams to deliver seamless partner experiences. If you\'re passionate about fintech, thrive in fast-paced environments, and know how to turn strategy into execution—this role is for you. What You’ll Do Lead the full lifecycle of partner onboarding and offboarding for Maya’s commercial ecosystem. Ensure compliance with KYC/KYB, AML, and regulatory standards while managing risk. Monitor SLAs, optimize turnaround times, and drive accuracy and efficiency. Design and implement scalable onboarding strategies that support business growth. Collaborate with Sales, Compliance, Product, Tech, Finance, and more to streamline partner journeys. Analyze performance metrics to uncover insights and drive continuous improvement. Champion new tools and automation initiatives through testing and pilot launches. Foster a partner-first mindset that drives satisfaction and long-term retention. Coach and lead a high-performing onboarding team with a culture of accountability. Align onboarding operations with company-wide strategic goals. What You Need to Succeed Graduate of any 4-year business course. 8–10 years of operations experience in fintech or financial institutions. Proven leadership in deposit account opening, partner onboarding, or account provisioning. Strong communication, analytical, and presentation skills. Detail-oriented, data-driven, and comfortable working with numbers. Highly adaptable and thrives in dynamic, fast-paced environments #J-18808-Ljbffr

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