Benefits Administration Services Associate II

4 weeks ago

Pasay, Philippines Conduent Full time
Benefits Administration Services Associate II

Conduent Pasay, National Capital Region, Philippines

Overview

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

About the Benefits Administration Services role

As a member of the Benefits call center team, you will help people every day by taking calls, actively listening, while discussing employee benefits. Calls can range from healthcare benefits, retirement benefits and additional employee perks. You will manage a steady volume of incoming calls from customers while navigating through multiple systems. Our Benefits call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our clients’ success.

Responsibilities
  • Take calls and actively listen to customers while discussing employee benefits.
  • Provide information on healthcare, retirement, and other employee benefits.
  • Navigate multiple systems to assist customers and resolve inquiries.
  • Deliver excellent customer service and ensure positive customer experiences.
  • Demonstrate punctuality and dependability to support client success.
Qualifications
  • Previous customer service and/or call center experience (retirement benefits a plus).
  • Excellent communication skills.
  • Extensive experience typing and keyboarding.
  • Strong problem-solving abilities and the ability to multitask.
  • High school diploma, GED or college degree.
  • Experience working with healthcare and employer benefits is highly preferred.
  • Ability to successfully complete a mandatory paid training program.
Application process
  • Apply to the role and provide your basic profile information.
  • Answer prescreen questions to verify you meet the minimum requirements for the role.
  • If you qualify for the role, a recruiter will reach out to discuss the opportunity.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, disability, veteran status, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to You may also click here to access Conduent's ADAAA Accommodation Policy.

Job details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Other
  • Industries: IT Services and IT Consulting
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