Automotive Parts Sales Representative

4 weeks ago

Metro Manila Philippines Tri-Unity Talent Sourcing & HR Management Services Full time

Join to apply for the Automotive Parts Sales Representative role at Tri-Unity Talent Sourcing & HR Management Services . Responsibilities Serve as the first point of contact for customer inquiries via phone, email, or in person. Handle complaints professionally, aiming for a prompt and satisfactory resolution. Maintain accurate records of customer interactions and transactions. Relationship Management Develop and nurture long‑term relationships with clients. Follow up with customers to ensure service quality and satisfaction. Provide personalized service to high‑value customers. Issue Resolution Investigate and resolve customer issues efficiently. Coordinate with internal departments to ensure timely solutions. Escalate complex issues to management when necessary. Customer Experience Improvement Gather feedback from customers to improve services. Recommend process improvements to enhance customer satisfaction. Contribute to customer loyalty and retention initiatives. Education Diploma or Bachelor's degree in Business Administration, Marketing, Communications, or related field. Experience 13 years in customer service, client relations, or a similar role. Skills Strong communication and interpersonal skills. Problem‑solving and conflict resolution abilities. Good organizational and time‑management skills. Ability to remain calm under pressure. Proficiency in MS Office and CRM software. Seniority Level Associate Employment Type Full‑time Job Function Human Resources Services #J-18808-Ljbffr

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