Third-Party Administration Officer | AU Client | Hybrid Set-Up

2 weeks ago

Metro Manila Philippines Boutique Outsource Solutions Pty Ltd Full time

If you thrive in a fast-paced environment and are passionate about delivering exceptional service, we’d love to have you on our team. Make an impact and help us provide top-tier experiences to our partners.Apply now and work as a Third-Party Administration Officer to become part of our team

Perks You’ll Enjoy If Hired:

  • Competitive salary package

  • 25 days of paid leave

  • HMO coverage from Day 1

  • Travel and meal allowances

  • Complimentaryrice, drinks, and snacks

  • Performance-based bonuses

  • Afun work environmentwith a focus onwork-life balance

  • Access to anentertainment and gaming area

  • Monthly basketball and volleyball games

  • Karaoke Fridaysto unwind and bond with colleagues

Selection Criteria:

  • Minimum 12 months’ experience in mortgage or financial services administration/support.

  • Strong skills in Microsoft Office (Excel, Word) and PDF tools (essential).

  • Excellent written and verbal communication with attention to detail.

  • Proven ability to manage queries and deliver accurate, timely support.

  • Exposure to AI , process automation, or JavaScript for form development (desirable).

Key Responsibilities:

  • Build and maintain Excel models and product resources.

  • Prepare and update partner-facing documents, guides, and forms.

  • Act as the first point of contact for Mortgage Managers and partners, resolving queries on accreditation, systems, and processes.

  • Support onboarding, training, and ongoing guidance for Mortgage Managers.

  • Support the Third-Party Distribution team with document preparation, formatting, file management, and record keeping.

  • Coordinate communication and knowledge-sharing initiatives such as training, email updates and blasts.

  • Collaborate with internal teams to resolve issues and streamline processes through technology and automation.

Personal Attributes:

  • Proactive, with a can-do attitude and a willingness to learn.

  • Team-oriented, collaborative, and supportive.

  • Strong problem-solving skills and the ability to work independently.

  • Positive and adaptable, capable of handling varied tasks and responsibilities.

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