Operation Branch Manager

2 weeks ago


Pasig, Philippines Dempsey Resource Management Full time

Overview Operation Branch Manager role at Dempsey Resource Management. The Operation Branch Manager will lead the daily operations of a hologram entertainment/amusement outlet, delivering immersive family experiences while driving commercial success. This role blends operational excellence, team leadership, customer engagement, and innovation in a fast-paced retail-entertainment environment. Responsibilities Operations & Customer Experience: Oversee daily store operations, ensuring smooth execution of hologram shows, interactive zones, and merchandise sales; maintain high standards of cleanliness, safety, and equipment functionality; ensure consistent delivery of exceptional guest experiences aligned with brand values. Team Leadership & Development: Train and manage store staff including cashier, utility staff, customer service representatives/operational staff, and merchandisers; conduct regular performance reviews and coaching sessions; foster a culture of creativity, inclusivity, and service excellence. Sales & Marketing: Drive foot traffic and revenue through local mall activations, school tie-ups, and family packages; collaborate with the marketing team on seasonal campaigns and promotions; monitor inventory levels and coordinate with the supply chain for replenishment. Financial & Compliance: Manage store budget, daily cash handling, and expense tracking; ensure compliance with mall regulations, labor laws, and safety protocols; prepare daily, weekly, and monthly operational reports. Qualifications Education: Graduate of any 4-year degree program. Preferred: Business Administration, Marketing, Entrepreneurship, or related fields. Experience: 2–5 years in retail, entertainment, hospitality, or mall-based operations; experience in managing teams and customer-facing environments; preferably in retail stores, hospitality, or other industries with high customer service engagement. Traits: Strategic thinker with a hands-on leadership style; tech-savvy and comfortable with interactive entertainment systems; strong interpersonal and conflict-resolution skills; creative mindset with a flair for event planning and guest engagement; detail-oriented and compliance-conscious; passionate about family entertainment and emerging amusement. Salary Salary Range: ₱50,000 – ₱70,000 monthly Seniority level Mid-Senior level Employment type Full-time Job function Sales and Business Development Industries Human Resources Services #J-18808-Ljbffr



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