Service Level and Quality Management Associate
4 weeks ago
Service Level and Quality Management Associate MERALCO Pasig, National Capital Region, Philippines The Service Level and Quality Management Associate acts as technical subject matter expert and is responsible for the performance of activities related to the following domains: Quality Management (Solutions Testing and Quality Assurance) The role is responsible for the execution of the following functions, for the domains stated above, such as: Support to the development, implementation and maintenance of solutions testing and quality assurance framework, policies, process, standards, guidelines and procedures aligned with global and best practices. Execution and monitoring of end-to-end full-stack solutions testing and quality audits ensuring adherence to internal and external standards. Support to the development, implementation and maintenance of service level management framework, policies, process, standards, guidelines and procedures aligned with global and best practices. GENERAL RESPONSIBILITIES Quality Management Provides support to solutions architecting and the development of solutions landscape and roadmap specifically for quality assurance, quality control and end-to-end performance assurance of ICT Solutions. Prepares Quality Assurance Plan, Software Quality Test Plan, Performance Testing Plan and Test Automation Plan. Responsible for the definition, management, governance and improvement of the Service Level Management Process. Conducts regular review of the entire Service Level Management Process and negotiates, agrees with and controls any amendments necessary. TECHNICAL COMPETENCIES Experience on service management contracts, KPI measurement and management reporting, negotiating service level agreements with both internal and external customers. Knowledge of ITIL service support principles to a minimum of a foundation level (V3 is preferred) and how they relate to other IT disciplines. QUALIFICATIONS Graduate of Computer Science/IT, Business, Engineering or any similar course. Experience in a similar role or has background in the implementation of Service Level Management as a Service Level Analyst or Service Level Manager. Familiarity with service level management tools. Experience in a similar role or has background in the implementation of quality standards as a Software Quality Tester or Quality Assurance Analyst. Knowledge in Quality Control and Assurance methodologies and procedures with understanding of software development methodologies. Seniority level: Entry level Employment type: Full-time Job function: Quality Assurance Industries: Utilities Referrals increase your chances of interviewing at MERALCO by 2x #J-18808-Ljbffr
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Quality Associate Manager
2 weeks ago
, , Philippines Sutherland Full timeCompany Description Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market‑leading technology and business process excellence. We’ve created over...
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Service Level Manager
4 weeks ago
, , Philippines Lingaro Full timeLocation Philippines Overview Responsible for ensuring that application support services are delivered in line with agreed SLAs. Manages service performance, drives continuous improvement, and acts as the main point of contact for service-related matters. Collaborates with technical and business teams to monitor, forecast, and optimize service quality....
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Customer Quality Manager
4 weeks ago
, , Philippines Advanced Energy Management Limited Full timeTitle: Customer Quality Manager (Panasonic) About Advanced Energy Advanced Energy Industries, Inc. (NASDAQ: AEIS), enables design breakthroughs and drives growth for leading semiconductors and industrial customers. Our precision power and control technologies, along with our applications know-how, inspire close partnerships and innovation in thin-film and...
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Customer Quality Manager
4 weeks ago
, , Philippines Advanced Energy Management Limited Full timeTitle: Customer Quality Manager (Panasonic) 1 About Advanced Energy Advanced Energy Industries, Inc. (NASDAQ: AEIS), enables design breakthroughs and drives growth for leading semiconductors and industrial customers. Our precision power and control technologies, along with our applications know-how, inspire close partnerships and innovation in thin-film and...
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Associate Service Delivery
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, , Philippines Prime System Solutions Full timePrime System Solutions provided pay range This range is provided by Prime System Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range The Associate Service Delivery professional will support the Service Delivery Manager (SDM) in ensuring smooth, timely, and quality service delivery...
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Java Software Engineer
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, , Philippines Cobden & Carter International Full timeAbout the job Java Software Engineer (Senior/Associate level) Our client is a Global healthcare technology services company. Responsibilities: Join a development team to perform all phases of software engineering including requirements analysis, application design, code development and testing with a focus on Java and/or Golang Own the build/deploy/release...
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Quality Assurance Associate
3 weeks ago
, Metro Manila, Philippines Salmon Group Ltd Full timeQuality Assurance Associate Salmon Group Ltd – a fast‑growing consumer fintech group founded in July 2022, headquartered in the Philippines. We’re building a 24/365 fintech business that empowers millions of Filipinos with reliable, high‑quality financial access. About the Role As a Quality Assurance Specialist, you will help drive excellence in...
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Quality Assurance Associate
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, Pampanga, Philippines Sutherland Full timeOverview Quality Assurance Associate (Call center) Responsibilities High performance delivery on all quality parameters. Audit calls/chats/email interactions on product/process, Communication and soft skills parameters. Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion. Data...
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Communications Associate Manager
4 weeks ago
, , Philippines FWD Group Management Holdings Limited Full timeCommunications Associate Manager page is loaded## Communications Associate Managerlocations: Philippines - BGC Taguigtime type: Full timeposted on: Posted Todayjob requisition id: JR- **About FWD Group**FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in...
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Clinical Quality Assurance Staff
4 weeks ago
, Negros Occidental, Philippines Assure Quality Services, Inc. Full timeThe Clinical Quality Assurance Staff is responsible for ensuring that all clinical operations, documentation, and services comply with internal standards, government regulations, and accreditation requirements. The role involves monitoring, auditing, and supporting clinical teams to maintain high-quality patient care and continuous improvement in processes....
