Customer Service Manager

6 days ago

Taguig, Philippines Beauty Republic Internationale Inc Full time

On-site - Taguig | 3-5 Yrs Exp | Bachelor | Full-time Job Description We are looking for an experienced and customer-focused Customer Service Manager to lead our customer support operations. The ideal candidate is a strong communicator and problem-solver with a passion for delivering exceptional service and building lasting customer relationships. This role will oversee the daily performance of the customer service team, ensuring a seamless and positive experience for every client interaction. Government Mandated Benefits Customer Service Manager About the Role We are looking for an experienced and customer-focused Customer Service Manager to lead our customer support operations. The ideal candidate is a strong communicator and problem-solver with a passion for delivering exceptional service and building lasting customer relationships. This role will oversee the daily performance of the customer service team, ensuring a seamless and positive experience for every client interaction. Key Responsibilities Lead, coach, and develop the customer service team to achieve performance and quality goals. Oversee day-to-day operations, including handling escalations and resolving complex customer concerns. Establish and monitor key performance indicators (KPIs) to ensure service excellence. Implement strategies to enhance customer satisfaction, retention, and loyalty. Collaborate with internal departments (Sales, Operations, Marketing) to address customer needs and improve processes. Develop and maintain service policies, procedures, and standards. Prepare regular reports on team performance, feedback trends, and service metrics. Handle training and performance evaluations for team members. Qualifications Bachelor’s Degree in Business Administration, Communications, Marketing , or a related field. Minimum 3–5 years of experience in customer service, with at least 2 years in a supervisory or managerial role . Strong leadership and team management skills. Excellent communication, interpersonal, and problem-solving abilities. Proficient in CRM systems and MS Office applications . Demonstrated ability to manage multiple priorities and deliver results under pressure. What We Offer Competitive salary and performance-based incentives Health and wellness benefits Career growth opportunities and professional development programs Supportive and collaborative team culture English Language, Customer Service, Problem Solving, Team Player, Salesforce, Account Management, Strong Work Ethic Working Location If the position requires you to work overseas, please be vigilant and beware of fraud. If you encounter an employer who has the following actions during your job search, please report it immediately withholds your ID, requires you to provide a guarantee or collects property, forces you to invest or raise funds, collects illicit benefits, or other illegal situations. Tips: Some of our features may not work properly on your device. #J-18808-Ljbffr

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