Controller

Position Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry‑leading organization. We are seeking a Controller, who will be responsible for overseeing the financial operations and reporting functions of the organization. The role will involve managing accounting processes, financial analysis, budgeting, forecasting, and internal controls to ensure accurate financial reporting and compliance with regulatory requirements. You will provide strategic financial guidance to senior management, analyze financial data to support decision‑making, and drive initiatives to optimize financial performance and operational efficiency. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre‑employment test. Key Responsibilities Prepare and analyze financial statements, including balance sheets, income statements, and cash flow statements, to provide accurate and timely reporting of financial results. Develop financial models, forecasts, and variance analyses to assess financial performance, identify trends, and evaluate business metrics. Lead the annual budgeting process and periodic forecasting activities, working closely with department heads and senior management to develop realistic financial plans and targets. Monitor budget vs. actual performance, investigate variances, and recommend corrective actions to align expenditures with budgetary guidelines and strategic objectives. Establish and maintain internal controls, policies, and procedures to safeguard company assets, mitigate financial risks, and ensure compliance with regulatory requirements and accounting standards. Coordinate internal and external audits, liaise with auditors, and address audit findings and recommendations in a timely manner. Manage cash flow projections, liquidity, and working capital requirements to support daily operations, capital investments, and debt obligations. Optimize cash management strategies, including cash pooling, investment of excess funds, and management of banking relationships. Provide strategic financial guidance and insights to senior management and key stakeholders to support decision‑making, business planning, and strategic initiatives. Evaluate potential investments, acquisitions, and divestitures, conducting financial analysis, due diligence, and risk assessments to assess viability and potential returns. Lead and mentor the finance and accounting team, providing guidance, coaching, and professional development opportunities to foster a high‑performing and collaborative work environment. Promote a culture of accountability, integrity, and continuous improvement within the finance function. Candidate Qualifications Bachelor's degree in Accounting, Finance, Business Administration, or related field; CPA or equivalent professional certification preferred. 5 years' experience in financial management, accounting, or controller roles, with a strong understanding of financial principles, practices, and regulations. Extensive knowledge of accounting principles and standards (GAAP), financial reporting requirements, and internal control frameworks. Advanced proficiency in financial analysis, budgeting, forecasting, and financial modeling techniques. Experience with ERP systems, financial software applications, and business intelligence tools. Excellent analytical skills, with the ability to interpret complex financial data, identify trends, and make strategic recommendations. Strong leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization. Detail‑oriented with a focus on accuracy, integrity, and adherence to deadlines in financial reporting and analysis. Ability to thrive in a fast‑paced, dynamic environment and manage multiple priorities while meeting business objectives. Compensation and Benefits Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. Health insurance (HMO coverage plus a dependent) Dental coverage Free meal during training Career growth and learning opportunities Allowances for rice, clothing, laundry and meals Performance and loyalty bonuses Employee shuttle services Company retreats and off‑site events Physical Requirements This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Conditions of Employment Must be authorized to work in the country where the job is based. Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. Equal Opportunity Employer At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. #J-18808-Ljbffr