Research Manager

Founded in 2014, is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.Today, partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.Besides its SaaS business, operates three other distinct businesses:* : A wholly-owned digital lifestyle telco brand based in Singapore, is powered by ’ SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.* : A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.* : Specializing in travel tech solutions, provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. was awarded Travel eSIM of the Year.is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.**Job Description**The Research Manager will report to the Head of Research and Trends. In this role, they will work closely with commercial, partnership, product and marketing managers to uncover unique competitive insights into current customers and prospect customers that drive business outcomes.We are looking for quick learners, self-starters and strategic thinkers without hesitation for execution.The Research Manager will, under the guidance of the Head of Research and Trends, lead the Brand Health, NPS and CES research initiatives on an ongoing basis for Singapore, Pakistan and beyond. They will also lead other customer and consumer research initiatives for Circles current market and potential new global markets as and when required.The candidate ideally should be familiar with DIY tools and software (SurveyMoney, Toluna Start, UserTesting, DisplayR, etc.) or should be tech-savvy and able to pick them up quickly with a keen eye and curiosity for know-how. When required, they will also work closely with our research agencies for relevant projects.The Research Manager will also support the Research and Trends team to build out thought leadership within and outside Circles.Life (research newsletter, research synthesis and external research thought leadership blog).**As a key member of our team, your responsibilities include:**Project excellence* Fulfill monthly, quarterly, annual management reporting requirements for our Brand Health, CES and NPS programs* Discover and understand stakeholder research needs* Formulate well thought out research plans* Build clear, efficient but realistic project timelines and manage stakeholder expectations* Manage vendor relationships if applicable* Build business-relevant analysis plans* Go beyond the obvious to investigate data from different lens and understand the deep underlying insights* Write clear analytical storylines and build appropriate visualisations to bring the insights to life* Present insights in a clear and engaging manner to stakeholders to inspire actionsThought leadership* Build syntheses of earnings from internal research and external sources* Build and maintain best practices in brand, communication and experience measurement* Contribute to the monthly Research and Trends newsletter**The ideal candidate should possess the following:**5-7 years of experience in brand consultancy, consumer insight or market research either on the agency or client sideMust have :* Able to work with stakeholders from manager level and up* Able to prioritize and manage projects well* Comfortable working across both quantitative and qualitative research disciplines* Intermediate knowledge of statistics (significance tests, sampling, regression and correlations, correspondence mapping, driver analysis and other brand analytic techniques)* Advanced knowledge of brand and communication tracking and creative development* Advanced knowledge of branding and advertising* Advanced knowledge of customer experience research and management* Ability to think both strategically and tactically with strong attention to detail* Able to operate independently* Mastery of self discipline and driving discipline within the organization* Acts with integrity and respects others* Humble and actively looks to know and learn more* Being Bold and dares to innovate* Passion for the company mission of giving power back to customersCircles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.## **Data Protection and Privacy Statement**By submitting an application for this position, you, as the applicant, or your authorised representative(s), consent toYou also agree to the collection, use, and/or disclosure of your personal data by us solely for recruitment purposes as specified in the Policy. You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, where applicable. You further understand that you may withdraw consent at any time, which may affect our ability to consider your application. In instances where your personal data or application is submitted by a third party, it is understood that such third party has been duly authorised by you to disclose the relevant personal data and provide consent on your behalf, and that you have been made aware of this Policy.To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.**Circles Aspire:** A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.#J-18808-Ljbffr