Research Manager

Overview

Be among the first 25 applicants. Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to launch digital brands or refresh existing ones, accelerating their transformation into techcos. Circles partners with leading telco operators across multiple countries and continents.

Circles operates three distinct businesses: Circles.Life, Circles Aspire, and Jetpac. We back with investors including Peak XV Partners, Warburg Pincus, Founders Fund, and EDBI. We are growing to become the biggest and most loved brand and are looking for a Research Manager (Philippines/India/Pakistan).

Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos. Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally. Besides its SaaS business, Circles operates three other distinct businesses: Circles.Life, Circles Aspire, and Jetpac. Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI. We are committed to a diverse and inclusive workplace and an equal opportunity employer.

The Research Manager will report to the Head of Research and Trends. In this role, they will work with commercial, partnership, product and marketing managers to uncover unique competitive insights that drive business outcomes. The candidate will lead Brand Health, NPS and CES research initiatives for Singapore, Pakistan and beyond, and support other customer and consumer research initiatives for Circles current and potential global markets.

We are looking for quick learners, self-starters and strategic thinkers with strong execution skills. The ideal candidate should be familiar with DIY tools and software (SurveyMonkey, Toluna Start, UserTesting, DisplayR, etc.) or be tech-savvy and able to pick them up quickly. When required, they will work with research agencies on relevant projects. They will also contribute to thought leadership within Circles.Life (research newsletter, synthesis, and external thought leadership blog).

• Fulfill monthly, quarterly, and annual management reporting for Brand Health, CES and NPS programs
• Identify stakeholder research needs and formulate research plans
• Build clear project timelines and manage stakeholder expectations
• Manage vendor relationships as needed
• Develop business-relevant analysis plans
• Explore data from multiple angles to uncover deep insights
• Write analytical storylines and create visualisations to illustrate insights
• Present insights to stakeholders in a clear, actionable manner

• Synthesize findings from internal and external sources
• Maintain best practices in brand, communication and experience measurement
• Contribute to the monthly Research and Trends newsletter

The ideal candidate should possess the following: 5-7 years of experience in brand consultancy, consumer insight or market research (agency or client side).

Must have:

• Able to work with stakeholders from manager level and up
• Able to prioritise and manage projects well
• Comfortable with both quantitative and qualitative research
• Intermediate knowledge of statistics (significance tests, sampling, regression, correlations, driver analysis)
• Advanced knowledge of brand and communication tracking and creative development
• Advanced knowledge of branding and advertising
• Advanced knowledge of customer experience research and management
• Strategic and tactical thinking with strong attention to detail
• Ability to operate independently
• Self-discipline and drive
• Integrity, respect for others, humility, and willingness to learn
• Boldness and willingness to innovate
• Passion for Circles’ mission of empowering customers

Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.

By submitting an application for this position, you consent to Circles’ Candidate Data Protection and Privacy Policy. You acknowledge and understand our data collection, use, and disclosure practices for recruitment purposes and your rights regarding your personal data, including international transfers where applicable. You may withdraw consent at any time.

For recruitment agencies: Circles will only acknowledge resumes shared by agencies selected in our preferred supplier partnership program. Do not forward resumes to Circles’ jobs alias or employees. Circles will not be liable for fees related to unsolicited resumes not uploaded via our ATS.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Research, Analyst, and Information Technology
• Industries: Technology, Information and Internet

Location: Makati, National Capital Region, Philippines. Updated status: 1 week ago.