CX Operations Supervisor

CX Operations Supervisor (Realhub) CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights, and connections that improve their businesses and lives. We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We've continually refined, transformed, and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate. Role This role ensures CX Partners deliver best‑in‑class support to Realhub clients through accurate, consistent, and timely responses. The supervisor also handles complex requests, drives process improvements, and collaborates across teams to enhance customer experience and operational efficiency. What You’ll Be Doing Lead and coach a high‑performing team, manage daily scheduling and workload to ensure smooth operations, and foster a positive, collaborative work environment. Oversee customer support activities to ensure timely and accurate issue resolution, enforce standard procedures, and collaborate with cross‑functional teams to address platform challenges. Monitor quality standards, deliver training, and use performance data to identify opportunities for improvement. Report key metrics and insights to leadership to help drive continuous service excellence. About You Bachelor’s degree in Business, Communications, or a related field. At least 3 years of people management experience in a customer support or service environment. Strong leadership, coaching, and team development skills. Excellent communication and problem‑solving abilities. Proven experience managing KPIs and handling customer escalations. Strong organizational skills and ability to manage multiple priorities. Experience with SOPs and support platforms (e.g., Freshdesk) is a plus. Why join us? Discover your ideal work‑life balance with our approach to a hybrid set‑up – whether it’s making the most of working remotely or from our office. Access to Perkbox, giving you discounts across healthcare, entertainment, food, utilities and more. Access to LinkedIn Learning, giving you learning opportunities to upskill and work on your personal growth. Access to top‑notch mental health support through our Employee Assistance Program. Continuous opportunities to leap, learn and grow. What’s next One of our talent partners will give your application a good look and give you a call if it’s a good match, so apply now Don’t meet every single requirement? We’re committed to building an inclusive, diverse and supportive workplace and welcome applications from all people regardless of age, gender, orientation, ethnicity, cultural background or disability. If you’re excited about this role but your past experience doesn’t align perfectly, we encourage you to send in your application. CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug‑free workplace and perform pre‑employment substance abuse testing. CoStar is committed to creating a diverse environment and is proud to be an equal‑opportunity workplace and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. CoStar is also committed to compliance with all fair employment practices regarding citizenship and immigration status. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations by calling 1‑855‑840‑1715 or by sending an email to #J-18808-Ljbffr